10 Troubleshooting
Warning
•Risk of electric shock. Never remove the casing of the product.
To keep the warranty valid, never try to repair the product yourself.
If you encounter problems when using the product, check the following points before requesting service. If the problem remains unsolved, register your product and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model and serial number of your HomeTheater System.The model number and serial number are on the back or bottom of your Home Theater System.Write the numbers here: Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this HomeTheater System do not work.
•Disconnect this Home Theater System from the power outlet for a few minutes, then connect again.
No picture on HDMI connection.
•Check if the HDMI cable is faulty. Replace a new HDMI cable.
•If this happens when you change the HDMI video resolution, press HDMI repeatedly until the picture appears.
Sound
No sound.
•Ensure that the audio cables are connected and press the correct input source (for example, AUDIO SOURCE, USB) to select the device you want to play.
No sound on HDMI connection.
•Sound cannot transmit through HDMI connection if the connected device is
•Ensure that the [HDMI Audio] setting is turned on.
No sound fromTV program.
•Connect an audio cable from the AUDIO input on this Home Theater System to the AUDIO output on your TV. Then press AUDIO SOURCE repeatedly to select the corresponding audio input source.
English
Troubleshooting
Picture
No picture.
•See TVs manual for correct video input channel selection. Change the TV channel until you see the DVD screen.
•Press DISC.
•If you have changed the [TV Display] setting, switch back to default mode: 1) Press 
to open the disc compartment. 2) Press 
. 3) Press SUBTITLE.
Play
DivX video les cannot be played.
•Ensure that the DivX le is encoded according to the ‘Home Theater Pro le’ with the DivX encoder.
•Ensure that the DivX video le is complete.
EN 47
