Philips PH0900L user manual Troubleshooting, Indicator light not

EN		Troubleshooting
	Indicator light not	Either the indicator light itself has failed or the unit is not getting power. Ensure the unit is
	illuminated on	plugged directly into a functional A/C outlet—not a switched outlet, plug strip, unit surge sup-
	baseunit and/or
		pressor, extension cord or GFCI-protected outlet.Try various electrical outlets. If problem per-
	extension
		sists, contact customer support at 919-573-7854.
	Extension unit’s	Most likely, the extension unit cannot communicate with the base unit for one of the fol-
	indicator light is	lowing reasons:
	solid red	• Base unit has yet to be installed. Install base unit. (Refer to the Set Up section.)
		• Extension is too far from the base unit. Relocate either the base or extension unit to
		another electrical outlet. If indicator light on extension unit remains solid red, repro-
		gram the link code on extension unit (see Troubleshooting.)
	Base unit’s indi-	Base unit is in program mode. If extension units are already programmed, press the
	cator light is	button on the right side of the base unit. The indicator light should turn solid green.
	flashing orange
	Base unit’s indi-	Either the extension unit has not been installed or it cannot communicate with the base
	cator light is solid	unit. Ensure the extension unit is installed. If problem persists, you may need to pro-
	red	gram the link code on the extension unit to match the base unit (see Link Setup sec-
		tion). To reprogram the link code on base and extension units, see Troubleshooting sec-
		tion (Incorrect product function). If problem persists, contact customer support at 919-
		573-7854.
	No dial tone	Follow the instructions below to resolve your difficulty:
		• Indicator light on base and/or extension units are not green; refer to the troubleshoot-
		ing steps involving ind cator lights.
		• Telephone cord has not connected extension unit to desired device i.e. satellite receiv-
		er, phone, fax machine, etc.). Plug one end of phone cord into device and the other
		into phone jack on the right side of extension unit.
		• Phone cord has not connected wall phone jack to base unit. Plug one end of provided
		six-foot phone cord into existing wall phone jack and the other end into phone jack on
		the right side of base unit labeled LINE.
		• One of the phone cords is faulty. Replace phone cord(s).
		• Extension unit cannot communicate with base unit (solid red indicator light). Move
		base and/or extension unit to another electrical outlet.
	Noise/static	Typically caused by interference on the electrical wiring. Potential sources are halogen lamps,
	(Heard while on	light dimmers, touch lamps, fluorescent lights, battery chargers and surge protectors. Move base
	the phone)	and/or extension unit to another electrical outlet away from these types of devices.You could
		also use an A/C line filter with the device causing the interference. (Do not plug the Easy Jack 2
		base or extension unit into an A/C filter.)
	Cannot dial out	Problem can be caused by interference on electrical wiring. Referto the Noise/static step.
	Does not ring	Problem can be caused by interference on electrical wiring. Referto the Noise/static step.
	Incorrect product	Follow these steps:
	function (creating a	• Press and hold the button on the right side of the base unit until the indicator light changes
	new code forthe	to solid red. (Approximately five seconds.)
	base unit and	• Release the button, then the indicator light will blink orange.This creates a new link code and
	extension unit(s)	places the base unit into program mode.
		• Follow steps (2) and (3) in the Additional Extension Units section for all extension units.
		• Press and release the button on the base unit o take it out of program mode.The indicator
		light will change from flashing orange to solid green.

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