HP 5100LE manual Troubleshooting process, Major steps for troubleshooting

Troubleshooting process

The troubleshooting process is a systematic approach that addresses the major problems first, then other problems as you identify the causes for printer malfunctions and errors.

The following list describes the basic questions to ask the customer and the corresponding troubleshooting step to help you quickly define the problem(s). Use the process flow on page 185 to investigate printer malfunctions and errors more carefully and then pursue the best approach to troubleshooting.

Table 28. Major steps for troubleshooting

Power on	Does the printer perform the initialization and power-on steps?
(page 188)
	This section contains the procedures for correcting power supply problems.
Display	Does the control panel show READY, OFFLINE, or POWERSAVE ON?
(page 190)
	This section contains the procedures for clearing control panel error messages
	and reading and correcting event log codes.
Event log	Does the event log show recurring problems?
(page 191)
	This section contains information about printing the event log and evaluating
	the history.
Printer messages	How should I respond to messages on the display or in the event log?
(page 193)
	This section describes printer messages and recommends actions.
General paper-path	Does paper jam in the printer?
troubleshooting
(page 202)	This section contains information about solving problems in the paper path.
Information pages	Will the printer print information pages successfully?
(page 204)
	This section contains the procedures for printing the information pages and
	evaluating and correcting the printer’s configuration.
Image quality	Does the print quality meet the customer’s expectations?
(page 207)
	This section contains toner cartridge checks, information about EconoMode,
	image-defect examples, and the repetitive defect ruler.
Interface troubleshooting	Can the customer print from the host system successfully?
(page 225)
	This section describes how to determine if the printer is communicating
	correctly with the host system.
Reference diagrams	What if the failure doesn’t fit these categories?
(page 227)
	This section provides printer reference information to help the troubleshooting
	process.

184 Troubleshooting Q1860-90918

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