Service and support

World Wide Web

Print drivers, updated HP MFP firmware, and product and support information can be obtained from the following URLs:

U.S., http://www.hp.com/support/lj5100

Europe, http://www.hp.com/support/lj5100

China, ftp://www.hp.com.cn/support/lj5100

Japan, ftp://www.jpn.hp.com/support/lj5100

Korea, http://www.hp.co.kr/support/lj5100

Taiwan, http://www.hp.com.tw/support/lj5100, or the local driver website, http:// www.dds.com.tw

HP support assistant CD-ROM

This support tool offers a comprehensive online information system designed to provide technical and product information about Hewlett-Packard products. To subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong SAR, Indonesia, Malaysia, or Singapore, call Mentor Media at (65) 740-4477.

HP-authorized resellers and support

To locate HP-authorized resellers and support, call (1) (800) 243-9816 in the U.S. or

(1)(800) 387-3867 in Canada. See "Worldwide service and support offices" on page 38 for areas outside of North America.

HP service agreements

Call (1) (800) 743-8305 in the U.S. or (1) (800) 268-1221 in Canada.

HP PartnerCare

You can use the following information to contact HP PartnerCare:

PartnerShip Web. http://www.partner.americas.hp.com

e-mail at websupport@mnl.com

Connect Online. http://www.connect-online.hp.com

e-mail at PTS, INFOLINE (HP-Germany, exgen1)

Asia-Pacific countries/regions. http://partnercare.asiapac.hp.com/ Canada Partner. http://www.canada.hp.com

Latin America. http://www.conecta.latinamerica.hp.com e-mail at SUPPORT-TEAM,LAR (HP-Miami, exgen1)

Q1860-90918

Chapter 2 Service approach 37

HP 5100LE manual Service and support

Models: 5100LE