Table 32. Printer messages
Message | Explanation or recommended action |
|
|
22 EIO x | Too much data was sent to the EIO card in the specified slot (x). An improper |
BUFFER OVERFLOW | communications protocol might be in use. |
alternates with | Press [GO] to clear the message. (Data will be lost.) |
PRESS GO TO | Check the host configuration. If the message persists, update the EIO firmware or |
CONTINUE | replace the Jetdirect EIO card. |
|
|
22 PARALLEL I/O | Too much data was sent to the parallel port. |
BUFFER OVERFLOW | Check for a loose cable connection and be sure to use a |
| |
alternates with | |
PRESS GO TO | conform to the |
| |
CONTINUE | This error can occur if the driver you are using is not |
| best results, use an HP driver that came with the printer. |
| Press [GO] to clear the error message. (Data will be lost.) |
| If the message persists, change PARALLEL ADV COMMUNICATION to OFF and |
| PARALLEL HIGHSPEED to NO in the I/O menu. Replace the formatter, if necessary. |
|
|
40 EIO x BAD | The connection has been broken between the printer and the EIO card in the |
TRANSMISSION | specified slot. |
alternates with | Press [GO] to clear the error message and continue printing. |
PRESS GO TO | If the message persists, replace the EIO card, and then replace the formatter, if |
CONTINUE | necessary. |
|
|
41.x | A temporary printing error occurred because of electrical noise or an unexpected |
PRINTER ERROR | event. |
alternates with | Press [GO]. The page that contains the error will automatically be reprinted. |
PRESS GO TO | For regular 41.1, 41.4, and 41.9 errors, check for loose connections or other source |
CONTINUE | of electrical noise (for example, grounding problems, input power). If the problem |
| persists, replace the dc controller, and then replace the formatter, if necessary. |
| For regular 41.2 errors (unexpected beam detect error), check the connections |
| between the dc controller and the laser/scanner. If the problem persists, replace |
| the laser/scanner, and then replace the dc controller, if necessary. |
| For regular 41.3 errors, see 41.3 UNEXPECTED PAPER SIZE on page 197. |
| For regular 41.5 errors (media feed error): |
| 1. Check for correct operation of PS402 |
| (registration sensor) flags. |
| 2. Paper might be arriving too soon at the registration sensor (PS403). Check for |
| correct operation of the feed roller clutch (CL406) and replace it, if necessary. |
| 3. Replace the dc controller, if necessary. |
|
|
41.3 UNEXPECTED | The paper size of the media on which you are trying to print is not the same as the |
PAPER SIZE | settings for the tray. |
| Make sure that all trays are correctly adjusted for size. The size that appears on |
| the front of the paper tray must match the size of media loaded in the tray. (The |
| printer will continue trying to print the job until the size settings are correct.) |
| If you are trying to print from Tray 1, make sure that the printer control panel setting |
| for paper size is correctly configured (see page 48). |
| After performing the actions above, press [GO]. The page that contains the error |
| will automatically be reprinted. (Or, you might want to press [CANCEL JOB] to clear |
| the job from the printer’s memory.) |
| If the problem persists: |
| 1. Make sure that only a single piece of media is fed into the printer. If not, make |
| sure that the tray settings are correct, that the media is loaded correctly, and that |
| |
| 2. If PS302 is defective, then the printer will post a 41.3 error to report narrower |
| paper than expected. Replace PS302. |
|
|
Chapter 7 Troubleshooting 197 |
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