HP 5100LE manual Device Failure, Check Cables, Cycle Power

Table 32. Printer messages

Message	Explanation or recommended action
64.x	A scan-buffer error occurred.
PRINTER ERROR	1.	Turn the printer off, and then turn the printer back on.
	2.	If the problem persists, replace the formatter.
66.xy.zz INPUT	An error occurred in an external paper-handling device.
DEVICE FAILURE	1st x = device number in the chain
alternates with	2nd x = device type		1— input
CHECK CABLES			2— output
AND CYCLE POWER			3— stapler/stacker
	yy = device-specific error
	1.	Press [Go] to clear the message. If the message does not clear, go to step 2.
	2.	Turn the printer off, and then turn the printer back on.
	3.	Check all cables.
	4.	Reseat the external paper-handling device.
68 NVRAM ERROR	An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more
CHECK SETTINGS	printer settings have been reset to the factory default.
	1.	Print a configuration page (see page 205) and check the printer settings to
	determine which values have changed.
	2. Hold down [CANCEL JOB] while turning the printer on. This cleans up the NVRAM
	by removing old areas that are not being used.
	3.	If the error persists, replace the formatter.
68 NVRAM FULL CHECK	The printer’s nonvolatile memory (NVRAM) is full. Some settings might have been
SETTINGS	reset to the factory defaults.
	Print a configuration page (see page 205) and check the printer settings to
	determine which values have changed.
	Hold down [CANCEL JOB] while turning the printer on. This cleans up the NVRAM
	by removing old areas that are not being used.
69.x	A temporary printing error occurred.
PRINTER ERROR	x= description		0— the duplexer failed
			1— the duplex side adjust failed
	1.	Turn the printer off, and then turn the printer back on.
	2.	Reseat the duplexer.
	3.	If the problem persists, replace the duplexer.
79.xxxx	The printer detected an error. The numbers (xxxx) indicate the specific type of
PRINTER ERROR	error.
	Turn the printer off, and then turn the printer back on.
	Try printing a job from a different software application. If the job prints, go back to
	the first application and try printing a different file. (If the message only appears
	when you use a certain software application or print job, have the customer contact
	the software vendor for assistance.)
	If the message persists, try the following:
	1.	Cycle the power.
	2.	Reseat or replace the interface cable and cycle the power.
	3. Download the latest firmware image (if available— the firmware download is not
	available for some printers) from http://www.hp.com and use HP Jetdirect or
	another appropriate utility to update the printer.
	4.	Remove the DIMMs one at a time and cycle the power.
	5.	Try using the parallel interface, if possible.
	6.	Remove the EIO cards from the printer and then perform a cold reset.
	7.	If the error persists, replace the formatter.

200 Troubleshooting Q1860-90918

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