Table 32. Printer messages
Message | Explanation or recommended action | ||
|
| ||
64.x | A | ||
PRINTER ERROR | 1. | Turn the printer off, and then turn the printer back on. | |
| |||
| 2. | If the problem persists, replace the formatter. | |
|
| ||
66.xy.zz INPUT | An error occurred in an external | ||
DEVICE FAILURE | 1st x = device number in the chain | ||
| |||
alternates with | 2nd x = device type | 1— input | |
CHECK CABLES |
|
| 2— output |
AND CYCLE POWER |
|
| 3— stapler/stacker |
| yy = | ||
| 1. | Press [Go] to clear the message. If the message does not clear, go to step 2. | |
| 2. | Turn the printer off, and then turn the printer back on. | |
| 3. | Check all cables. |
|
| 4. | Reseat the external | |
|
| ||
68 NVRAM ERROR | An error occurred in the printer’s nonvolatile memory (NVRAM) and one or more | ||
CHECK SETTINGS | printer settings have been reset to the factory default. | ||
| 1. | Print a configuration page (see page 205) and check the printer settings to | |
| determine which values have changed. | ||
| 2. Hold down [CANCEL JOB] while turning the printer on. This cleans up the NVRAM | ||
| by removing old areas that are not being used. | ||
| 3. | If the error persists, replace the formatter. | |
|
| ||
68 NVRAM FULL CHECK | The printer’s nonvolatile memory (NVRAM) is full. Some settings might have been | ||
SETTINGS | reset to the factory defaults. | ||
| Print a configuration page (see page 205) and check the printer settings to | ||
| determine which values have changed. | ||
| Hold down [CANCEL JOB] while turning the printer on. This cleans up the NVRAM | ||
| by removing old areas that are not being used. | ||
|
| ||
69.x | A temporary printing error occurred. | ||
PRINTER ERROR | x= description | 0— the duplexer failed | |
| |||
|
|
| 1— the duplex side adjust failed |
| 1. | Turn the printer off, and then turn the printer back on. | |
| 2. | Reseat the duplexer. |
|
| 3. | If the problem persists, replace the duplexer. | |
|
| ||
79.xxxx | The printer detected an error. The numbers (xxxx) indicate the specific type of | ||
PRINTER ERROR | error. |
| |
| Turn the printer off, and then turn the printer back on. | ||
| Try printing a job from a different software application. If the job prints, go back to | ||
| the first application and try printing a different file. (If the message only appears | ||
| when you use a certain software application or print job, have the customer contact | ||
| the software vendor for assistance.) | ||
| If the message persists, try the following: | ||
| 1. | Cycle the power. |
|
| 2. | Reseat or replace the interface cable and cycle the power. | |
| 3. Download the latest firmware image (if available— the firmware download is not | ||
| available for some printers) from http://www.hp.com and use HP Jetdirect or | ||
| another appropriate utility to update the printer. | ||
| 4. | Remove the DIMMs one at a time and cycle the power. | |
| 5. | Try using the parallel interface, if possible. | |
| 6. | Remove the EIO cards from the printer and then perform a cold reset. | |
| 7. | If the error persists, replace the formatter. | |
|
|
|
|
200 Troubleshooting |