Q1860-90918 Troubleshooting | HP 5100LE specification

Figure 136.

Duplexer

Q1860-90918

Chapter 7 Troubleshooting 235

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HP 5100LE manual Q1860-90918 Troubleshooting

Contents

Hp LaserJet Service5100tn 5100dtn 5100Le Page Service Copyright Hewlett -Packard Company Contents Q1860-90918 Printer operation Functional information Removing and replacing parts Troubleshooting Q1860-90918 Figures Tray 1 inner cover removal 2 of 2, front of printer Sheet feeder feed roller removal 178 275 Tables 251 Overview Printer description Printer features Printer features HP LaserJet 5100 printer Printer informationHP LaserJet 5100tn printer HP LaserJet 5100dtn printer Q1860A Q1861A Q1862A Q1863A Model and serial numbers Identification Site requirements Environmental and power requirements Space requirements 139.8 cm 55 62.5 cm 24.6 Printer weight without toner cartridge Environmental requirements Environmental specifications Operating Storage Paper specifications Supported types of paper Paper specifications, duplexer Dimensions Weight Media issues Symptom Problem with paper Solution Guidelines for using paper Paper weight equivalence table Transparencies LabelsVellum Envelopes Envelopes that have adhesive strips or flaps Envelopes that have double side seamsEnvelope margins Envelope storage Card stock and heavy paper Card stock constructionCard stock guidelines Laser safety statement Safety informationCanadian DOC regulations FCC regulations Laser statement for Finland Luokan 1 laserlaite Material Safety Data Sheet Protecting the environment Environmental product stewardshipThis HP LaserJet printer design reduces Printer design eliminates Service approach Warranty Service approachLimited warranty for the print cartridge Regulatory information Service and support Europe Worldwide service and support offices Asia-Pacific countries/regions Service approach Q1860-90918 Printer operation Control panel layout Using the control panelControl panel lights Interpreting control panel lights Control panel keys Key Function Control panel keys Setting the display language Settings and defaultsSettings and defaults Setting or default Explanation To change a control panel setting Control panel menusTo print a control panel menu map Private/stored jobs menu Private/stored jobs menuJobname COPIES=X Information menu Explanation Information menu Paper-handling menu Paper-handling menu Item/default Values Explanation ROUGH=HIGH VELLUM=VELLUM TYPE=NORMAL Normallow High Vellum Print-quality menu Values Explanation Print-quality menu Printing menu Values Explanation Printing menu ERRORS=OFF PCL SymbolPCL Font Internal SOURCE=INTERNAL Soft Configuration menu Values Explanation Configuration menu Maintenance OFF JAM RECOVERY= AutoTIMEOUT=OFF Hour Clearable JOB O menu Values Explanation Menu EIO menu for networked printers Values Explanation EIO menu HP LaserJet 5100tn and 5100dtn printers Explanation EIO menu for networked printers Values Resets menu Explanation Resets menu Service mode Service menuTo use service mode Value Count Service Mode Maintenance page count, interval, and resetService Menu Serial number Cold reset paper size DiagnosticsClear event log Resetting the printer Testing the printerCold reset Clearing Nvram Printer I/O configuration System configurationMS-DOS system configuration Parallel MS-DOS commands Printer maintenance Inside, general Cleaning the printer and accessories Using the printer cleaning Cleaning spilled toner Reset maintenance count Preventive maintenanceExpected life of components Expected life of components Part name Part number Functional information Functional information Q1860-90918 Paper-feed subsystem Printer subsystems Ac/dc power distribution Power supply system Overcurrent overvoltage protection High-voltage power supply circuit High-voltage power distribution Dc controller system Toner-cartridge detectionDc controller PCA Q1860-90918 Functional information Laser and scanner drive Solenoids, sensors, clutches, and switchesPaper-motion monitoring and control Engine test Main-motor control Motors PowerSave Resolution Enhancement technologyFormatter system Input/output EconoMode Nonvolatile random-access memory Read-only memory and random-access memory RAMPrinter memory Memory Enhancement technology Control panel Protect Image-formation system Image-formation system Toner cartridge Cleaning the drum Cleaning the drumPhotosensitive drum Primary charging roller Conditioning the drum Writing the image Writing the image Developing the image Developing the image Transferring the image Transferring the image Image fusing/variable fusing temperature Fusing temperature control Variable fusing temperature Paper path Paper feed system Printing from Tray Clutches and sensors Tray 2 Paper path Paper skew correction Sheet paper feeder Printing from the optional 500-sheet and 250-sheet Trays 500-sheet paper feeder Paper jam Reversing/refeed system Duplexer Duplexer Reversing system Paper jam in the duplexer Basic sequence of operation Period Timing Purpose Remark Basic sequence of operation Functional information Q1860-90918 Q1860-90918 Functional information Functional information Q1860-90918 Removing and replacing parts Removing and replacing parts Q1860-90918 Memory upgrade User-installable accessories If an optional duplexer is installed Checking memory installation Paper-handling accessories Installing EIO cards or mass-storage devices Replacing printer parts Before you beginRemoving loose toner Required tools Parts removal order Covers Rear door and rear output binRear door and rear output bin removal 2 Fuser removal rear view of printer Fuser Top cover removal 1 Top cover Top cover removal 2 Control panel overlay removal Control panel overlay and control panel Control panel removal Toner cartridge door assembly Front cover removal Front cover and Tray Front cover pins removal Front cover pins Face-down cover removal 1 Face-down cover Side covers removal Left and right side covers Tray 1 inner cover removal 1 of 2, inner cover flag Tray 1 inner cover Tray 1 inner cover removal 2 of 2, front of printer Corner covers removal Right and left corner covers Internal assemblies Explanation Internal assemblies Transfer-roller assembly removal 1 Transfer-roller assembly Transfer-roller assembly removal 2 Reinstalling the transfer roller To reinstall Paper-handling PCA removal Paper-handling PCA Adjusting the top margin Top margin adjustment Location of VR401 on the paper-handling PCA Main gear assembly removal 1 of 2, left side Main gear assembly Main gear assembly removal 2 Pickup gear assembly removal left side of printer Pickup gear assembly Tray 1 pickup solenoid removal Tray 1 pickup solenoid Fan removal right side of printer Fan Formatter assembly removal Formatter assembly Tray 1 roller removal Tray 1 roller Tray 1 separation pad removal 2 Tray 1 separation pad Tray 2 pickup roller removal bottom of the printer Tray 2 pickup roller Tray 2 separation pad removal 1 Tray 2 separation pad Paper-feed roller assembly Page Dc controller assembly removal 1 of 3, rear view of printer Dc controller and power supply Dc controller assembly removal 2 of 3, long screws Paper-feed belt assembly removal 1 Paper-feed belt assembly Paper-feed belt assembly removal 2 Tray 1 shaft removal 1 of 2, right side view of printer Tray 1 shaft Tray 1 shaft removal 2 Tray 2 shaft removal left side view of printer Tray 2 shaft Reinstallation of Tray 2 shaft Tray 1 lift plate removal Tray 1 lift plate Paper guide removal Paper guide Top-of-page sensor removal bottom of printer Top-of-page sensor Face-down bin-full sensor lever removal Face-down bin-full sensor lever Accessory interface connector removal left side of printer Accessory interface connector Registration assembly removal 1 Registration assembly Registration assembly removal 2 Upper delivery assembly removal Upper delivery assembly Delivery roller removal 1 Delivery roller Delivery roller removal 2 Laser/scanner assembly removal top, inside view of printer Laser/scanner assembly Main motor removal rear view Main motor Toner cartridge guide removal shown from right side Toner cartridge guides Power inlet assembly removal Power inlet assembly Separation pad Optional 250-sheet feeder Pickup roller Optional 250-sheet feeder sensing flag removal 1 Sensing flag Optional 250-sheet feeder control PCA removal 1 Control PCA Optional 250-sheet feeder control PCA removal 3 Paper-size spring assembly Covers and base frame Optional 500-sheet feeder Sheet feeder removal 2 of 2, top view with covers removed Tray indicator assembly removal Tray indicator assembly Installing the left front corner cover Left front corner cover installation Sheet feeder feed roller removal Sheet feeder feed roller Sheet feeder pickup roller removal 1 Sheet feeder pickup roller Sheet feeder PCAs Power connector removal Sheet feeder power connector Separation roller removal Sheet feeder separation roller Troubleshooting Major steps for troubleshooting Troubleshooting process See Printer Messages on 193 to Understand Correct Problem Troubleshooting process flow See Image quality on 207 Compare pages To samples Preliminary operating checks Troubleshooting the printing system Power on defect or blank display Problem Action Power on No dc power Cause Action No ac power Cause Action Display Engine test button locationPrinting an engine test Event log View the event log at the control panel Print the event logInterpret the event log Printer messages Message Explanation or recommended action Printer messages Do not Power OFF Flash Device Do not Power OFFInstall Toner Initializing Maintenance Memory SettingsResend Upgrade Changed Unable to Printer ErrorStore JOB USE Type Parallel I/O Buffer OverflowTransmission Unexpected Fuser Error Cycle Power to Printer Error Cycle Power Device FailureCheck Cables 8x.yyyy ProblemAction General paper-path troubleshooting Press Item until Print Paper Path Test appears Paper-path test Menu map Information pages Configuration page see for category explanations Configuration Configuration page categories Verify the installed options Image quality Check the toner cartridgeImage quality checks Action EconoMode Image defects Correctly Defective toner cartridge Black lines in paper path direction Possible cause Action Possible cause Action Black Cartridge Blank Character voids and dropouts HP LaserJet Printer Family Paper Specification Guide Curl Possible cause Action Creases Possible cause Action Dirt on back Possible cause Action Dark print Possible causeAction Dots in the paper-path direction Distorted image Possible cause Action Faded or light print Possible cause Action Improperly Gray background Possible cause Action Loose toner or toner smear Skew Possible cause Action Repetitive defects Smudged lines either direction Possible cause Action Toner specks see also Dots on Possible cause ActionWhite lines in the paper-path direction Damage to the print drum Repetitive defect ruler Repetitive defect ruler Image system troubleshooting Half self-test functional checkDrum rotation functional check EIO troubleshooting Interface troubleshootingJetdirect configuration Communications check Jetdirect configuration Locations of components Reference diagrams Paper path clutches, solenoids, and motors Sheet paper feeder Sheet paper feeder Sheet paper feeder Sheet paper feeder Duplexer Troubleshooting Q1860-90918 Q1860-90918 Troubleshooting Paper path and components see , , and for accessories Sensors and signals Sensors, switches, clutches, and solenoids Name Printer sensors Duplexer sensors Printer switches Sheet feeder switches Motors, fans, and fuser heaters see on FM1 Connectors main unit Connectors duplexer and 250-sheet paper feeder Connectors 500-sheet paper feeder PCAs PCA PCA duplexer PCAs Name Function Clutches and solenoids Clutches and solenoids duplexer Symbol Name of symbol Code OFF A4R Dc controller I/O 1 Dc controller inputs and outputs Dc controller I/O 2 Dc controller I/O 3 Dc controller I/O 4 Troubleshooting Q1860-90918 Parts and diagrams Parts and diagrams Q1860-90918 Related documentation and software Ordering parts and supplies, and getting supportSupport Ordering parts Accessories and supplies Common hardware and replacement cables Screws used in the printer Description Part numberReplaceable cables Description Part Number Assembly locations 1 Diagrams and parts lists Registration roller assembly Fuser Tray Tray 2 pickup roller Parts and diagrams Q1860-90918 Q1860-90918 Parts and diagrams Internal components 1 Q1860-90918 Parts and diagrams Internal components 2 Q1860-90918 Parts and diagrams See See Parts and diagrams Q1860-90918 Q1860-90918 Parts and diagrams Parts and diagrams Q1860-90918 Item number Part number Quantity Description Paper feed roller assembly RG5-4916-000CN Registration roller assembly Q1860-90918 Parts and diagrams Parts and diagrams Q1860-90918 Q1860-90918 Parts and diagrams Parts and diagrams Q1860-90918 See figure Fuser Item number Part number Quantity Description Sheet feeder Item number Part number Quantity Description Parts and diagrams Q1860-90918 Sheet feeder 1 Item number Part number Quantity Description Sheet feeder 2 Sheet feeder 2 Item number Part number Quantity Description Parts and diagrams Q1860-90918 Duplexer Item number Part number Quantity Description Alphabetical parts list Description Part number Alphabetical parts list Alphabetical parts list Description Part number Cable, ribbon, paper-handling PCA to dc controller Alphabetical parts list Description Part number Numerical parts list Part number Description Numerical parts list Numerical parts list Part number Description Cable, ribbon, paper-handling PCA to dc controller Numerical parts list Part number Description Parts and diagrams Q1860-90918 Index Index See also removing EIO IPX/SPX MS-DOS Q1860-90918 Index Q1860-90918 Index TCP/IP See also testing Index Q1860-90918 Page Copyright 2002 Hewlett-Packard Company