Regulatory information

For regulatory information and requirements, FCC regulations, and declaration of conformity, please see the start guide.

For environmental product stewardship program information, please see the use guide.

Service approach

Repair of the printer normally begins with a three-step process:

1Isolate the problem to the major system (the host computer, the network and/or server, or the printer).

2Determine whether the problem is located in the print engine or an accessory device.

3Troubleshoot the problem using the troubleshooting information in chapter 7.

Once a faulty part is located, repair is usually accomplished by assembly-level replacement of field replaceable units (FRUs). Some mechanical assemblies can be repaired at the subassembly level. Hewlett-Packard does not support replacement of components on the printed circuit assemblies.

Parts and supplies

Information about ordering

Chapter 8 of this manual contains field replacement unit (FRU) and replacement part numbers. Replacement parts can be ordered from the HP Customer Support (HPCS) organization.

Chapter 8 of this manual also contains information about products specifically designed for this printer. Order accessories from HPCS.

Note

See "Worldwide service and support offices" on page 38 to find information for a local HP office

 

in the appropriate region.

 

 

HPCS phone listings

￿HPCS (for U.S.)

(1)(800) 752-0900

￿HPCS (for Canada)

(1)(800) 387-3867

￿HPCS (for Europe) (49 7031) 142253

Exchange program

HP might offer remanufactured assemblies for parts. These can be ordered through HPCS.

Warranty

For warranty information and requirements, see the start guide.

Limited warranty for the print cartridge

For print cartridge warranty information, see the start guide.

36 Service approach

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