Table 46. Gray background

 

 

 

Possible cause

Action

 

 

 

Media does not meet printer

1.

Print a few more pages to see if the problem corrects itself.

 

 

 

specifications or is stored

2.

Turn over the stack of paper in the tray. Also try rotating the paper 180°.

 

 

 

improperly.

3.

Check the paper (or other print media) type and quality. Replace the

 

 

 

 

paper, and advise the customer to use the recommended media and to store

 

 

 

 

it correctly.

 

 

 

 

 

 

 

 

Inside of the printer is dirty

Clean the inside of the printer (see chapter 4). Install a new toner cartridge if

 

 

 

(toner might have leaked out

it is leaking.

 

 

 

of the toner cartridge).

 

 

 

 

 

 

 

 

 

 

Printer’s operating

Make sure that the printer’s operating environment meets the specifications.

 

 

 

 

 

 

environment does not meet

 

 

 

 

 

the specifications.

 

 

Printing on envelope seams.

Move the text to an area that has no seams. If you are not printing on seams,

Printing on an envelope

try a higher toner density setting.

seam can cause a

 

background scatter problem.

 

Wrong toner density setting. From the print-quality menu on the control panel, increase the toner density

 

setting. Make sure EconoMode is off.

Faulty toner cartridge.

Replace the toner cartridge.

 

 

High-voltage connector

The high-voltage connectors are mounted on and above the dc controller

springs are dirty or

and protrude into the toner cartridge cavity.

defective.

Check the springs for functionality. Clean if dirty, replace if defective or

 

missing.

 

 

High-voltage circuitry is

Replace the dc controller.

defective.

 

218 Troubleshooting

Q1860-90918

www.GovTechMedia.com

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HP 5100LE manual Gray background Possible cause Action, Improperly