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Cisco Systems Dial NMS manual Troubleshooting the NTP Client, ntpq -p command

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Troubleshooting the NTP Client

Task 4—Using Syslog, NTP, and Modem Call Records to Isolate and Troubleshoot Faults

About Modem Call Records

Troubleshooting the NTP Client

	Table 19	NTP Problems and Solutions

	Problem		Solution

	The ntp.client file or the xntpd		Verify that the workstation is running Solaris v2.6 or a later
	daemon cannot be found in the		version of Solaris. Enter the uname -acommand to see the
	directories shown in the examples.		version.
			version.
			Versions earlier than Solaris v2.6 do not support NTP and must
			be supplemented with additional NTP software available from
			http://www.sunfreeware.com/

	The error message “No Associations		There are three possible solutions:
	IDs Returned” when you enter the		• The network traffic is slow, and the workstation has not
	ntpq -p command.		• The network traffic is slow, and the workstation has not
	ntpq -p command.		had time to poll the NTP server. Allow the workstation
			had time to poll the NTP server. Allow the workstation
			enough time to issue the poll (a few seconds); then, enter
			the ntpq -pcommand.
			• The mulitcastclient line in the ntp.conf file was not
			replaced with the server line.
			• The NTP server you have chosen is down, or it is not
			configured correctly.

Enabling Syslog and Modem Call Records in the Cisco IOS Software

To enable syslog messages in the Cisco IOS software and send them to a syslog server, follow these steps:

Step 1 Inspect the current logging status by entering the following command:

travis-nas-01#show logging

Syslog logging: enabled (0 messages dropped, 0 flushes, 0 overruns)

Console logging: level debugging, 42 messages logged

Monitor logging: level debugging, 93 messages logged

Buffer logging: level debugging, 3 messages logged

Trap logging: level informational, 121 message lines logged

Log Buffer (8192 bytes): travis-nas-01#

Step 2 Set up a basic syslog configuration by entering the following commands. See Table 20 for command descriptions.

!

logging buffered 10000 debugging no logging console guaranteed logging console informational

!

!

logging trap debugging logging facility local0 logging 172.21.100.100

!

Basic Dial NMS Implementation Guide

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Cisco Systems Dial NMS Troubleshooting the NTP Client, Enabling Syslog and Modem Call Records in the Cisco IOS Software

Contents

Cisco Systems, Inc 170 West Tasman Drive San Jose, CA Internetworking Solutions Guide August Corporate HeadquartersBasic Dial NMS Implementation Guide 800 553-NETS Fax 408Basic Dial NMS Implementation Guide Copyright 2000, Cisco Systems, Inc All rights reservedC O N T E N T S Task 1-Enabling SNMP in a Cisco IOS Device Task 3-Using MRTG to Monitor and Graph Traffic LoadsTask 5-Setting Up a Web Portal for the Dial NMS Enabling SNMPTask 8-Using CiscoWorks 2000 Resource Manager Essentials Task 6-Managing IP Addresses by Using DNSTask 7-Using HP OpenView to Create the SNMP Framework Using CiscoViewContents Basic Dial NMS Implementation Guide Audience PrefacePurpose ScopeLEEE Conventionsbold Related Documentation and Sites Technical References and SupportCisco Product Documentation Internetworking Solutions GuidesFreeware Cisco Connection Online Acknowledgements Documentation CD-ROMDocumentation Feedback Overview of Basic SNMP Building Blocks About SNMPManaged devices What are the Basic Components of SNMP?SNMP Technology TAC Page -Network Figure 1 An SNMP-Managed Network About Basic SNMP Message Types and CommandsAbout Basic SNMP Message Types and Commands Entity NMSWhat are SNMP MIBs? A managed object has these unique identities SNMPv1 and SMI-Specific Data Types What is SNMPv1?SNMPv1 and ASN1 Data Types What is SNMPv2? SNMPv1 Protocol OperationsSMI Information Modules About SNMP ManagementSNMPv2 and SMI SNMPv2 Protocol OperationsAbout SNMP Security Overview of Basic SNMP Building Blocks About SNMP Security Basic Dial NMS Implementation GuideNetwork Design for a Dial NMS Case Study Introduction to the Case StudyBenefits of a Dial NMS Network Design Questions Dial NMS Planning QuestionnaireTHEnet AnswersNetwork Design Questions Network Design Questions and Answers continuedTHEnet Answersdebug ppp error Dial NMS Service Definitionshow isdn service show controller t1show modem version show versionshow running show interface accounting` show modem connect-speeds ` show access-lists` show modem operational-status show modem summaryFigure 6 Network Topology for the NOC Network TopologyFigure 5 Network Topology for One POP Capacity-Planning Matrix for the Line and Chassis Requirements Hardware RequirementsHardware Description for Two POPs and the NOC 3 monthsSoftware Requirements Dial NMS Software and Management System RequirementsConfiguration Design Parameters POP #1 Contact Phone Implementation and Operation TasksSupport T1 Dial-in NumberBasic Dial NMS Implementation Guide Network Design for a Dial NMS Case StudyImplementation and Operation Tasks System Management Dial MIBs and OIDs Used in the Case StudyDial Related MIB II / Interfacescall-counters show modem summaryshow controllers t1 show isdn memory See theshow modem summary show controllers t1call-counters show modemshow caller ip show caller ipshow isdn history show caller ipTask 1-Enabling SNMP in a Cisco IOS Device About Enabling SNMPEnabling SNMP Table 13 SNMP Command DescriptionsEnables traps for unsolicited notifications for configuration Task 1-Enabling SNMP in a Cisco IOS Device About Enabling SNMP Basic Dial NMS Implementation GuideUCD-SNMP Task 2- Exploring SNMP Capabilities by UsingAbout Using UCD-SNMP Installing UCD-SNMP and Downloading Cisco MIBs Exploring SNMP MIBs for Dial Netwo rks1.3.6.1.2.1 location. The Cisco enterprises prefix points to Note Do not forget the space between and /export About SNMP Commander Setting Up SNMP CommanderAbout SNMP Commander Figure 8 SNMP Commander ToolTask 2- Exploring SNMP Capabilities by Using UCD-SNMP Basic Dial NMS Implementation GuideBasic Dial NMS Implementation Guide Task 2- Exploring SNMP Capabilities by Using UCD-SNMPAbout SNMP Commander Task 2- Exploring SNMP Capabilities by Using UCD-SNMP About SNMP Commander Basic Dial NMS Implementation GuideTask 3-Using MRTG to Monitor and Graph Traffic Loads About MRTGVariable About Selecting Dial OIDsTable 14 Circuit Utilization OIDs Base MIB and OID Base MIB and OIDDescription DescriptionHow to Inspect and Interpret Data Figure 11 Daily Graph DS0s and PPP Sessions in Use Figure 12 Weekly Graph DS0s and PPP Sessions in UseThe configuration file used to create these graphs is posted at Syntax Example Creating and Editing a Configuration FileInterface Type Example Basic Dial NMS Implementation Guide Task 3-Using MRTG to Monitor and Graph Traffic LoadsHow to Inspect and Interpret Data Basic Dial NMS Implementation Guide Task 3-Using MRTG to Monitor and Graph Traffic LoadsHow to Inspect and Interpret Data crontab from any directory Sending MRTG Graphs to a Web Server Page Task 3-Using MRTG to Monitor and Graph Traffic Loads How to Inspect and Interpret Data Basic Dial NMS Implementation GuideAbout Syslog emergencies About NTP About Modem Call RecordsReleases 11.3AA and 12.0T Enabling NTP on a Cisco IOS Device Setting Up an NTP Client The following information appears ntpq -p command Troubleshooting the NTP ClientEnabling Syslog and Modem Call Records in the Cisco IOS Software console errors or logging console warnings Configuring the Syslog Daemon daemon is not running, no ID is returned Inspecting Syslog Messages in t he Log File Figure 18 Syslog Messages that Appear by Using FTP and a Web BrowserUses FTP to view About Modem Call Records Basic Dial NMS Implementation Guide Task 5-Setting Up a Web Portal for the Dial NMS About a Web PortalUtility FunctionBuilding a Device Linker Web Page OOB console access Troubleshooting a Cisco 2511 Console Connection About HTTP Access to the CLI Using HTTP to Access CLI Commandsshow file systems show running configurationshow isdn service show ip routeauthorization show caller timeoutauthentication debug ppp authenticationAbout HTTP Access to the CLI Figure 22 Cisco IOS CLI CommanderTask 5-Setting Up a Web Portal for the Dial NMS Basic Dial NMS Implementation GuideAbout HTTP Access to the CLI Figure 23 Output for the Show Caller CommandTask 5-Setting Up a Web Portal for the Dial NMS Basic Dial NMS Implementation GuideReference Task 6-Managing IP Addresses by Using DNSAbout Managing IP Addresses Using Cisco Network Registrar CLI Command s Note The NRCMD command mode is not used In the previous example, the zone command Using a Batch File to Make Changes to a DNS Configuration Creating a Primary Forward Zone Creating an IP Tracker Web PageFigure 24 IP Tracker Web Page Task 6-Managing IP Addresses by Using DNS About Managing IP AddressesTo create an IP tracker web page, follow these steps Basic Dial NMS Implementation GuideStep 2 Understand how the CGI scripts function Refresh 1 hours How to Create a Reverse DNS Zoneesupport-austin.the.net Retry 30 minutesTask 6-Managing IP Addresses by Using DNS How to Create a Reverse DNS Zone Basic Dial NMS Implementation GuideTask 7-Using HP OpenView to Create the SNMP Framework About HP OpenViewVerifying the SNMP Configuration Connected to native database openviewIn the SNMP Configuration screen, enter the following information About HP OpenView Task 7-Using HP OpenView to Create the SNMP FrameworkStep 4 Click Add and Apply to submit the entries Basic Dial NMS Implementation GuideAbout SNMP Demand Polls Performing an SNMP Demand PollStep 5 Select Network Connectivity Poll Node Figure 29 Successful SNMP Test Testing SNMP Get RequestsTable 31 Important Fields to Inspect In the Polling Results continued Table 32 Test IP/TCP/SNMP Field DescriptionsTroubleshooting SNMP and a Demand Poll Verifying that SNMP Traps Are ReceivedStep 1 Open the All Events Browser. From the Fault menu, select Events Unmanaging the Dial Ports Creating and Adjustin g Maps Choose Off For This Submap About Discovery FiltersSelect Automatic Layout Setting Up and Editing a Discover y Filter TheNetNodeList This is the filter for TheNet nodeslist TheNetNodes TheNetFiltersUsing the HPOV CLI to Enter a Device into the Database Task 7-Using HP OpenView to Create the SNMP Framework About Discovery Filters Basic Dial NMS Implementation GuideCiscoWorks 2000 TAC Support Page -Provides links to Task 8-Using CiscoWorks 2000 Resource Manager EssentialsAbout CiscoWorks 2000 RME CiscoWorks 2000 Documentation Set -A collection ofImporting Devices from HPOV and Popul ating the Databases Step 5 Select Inventory Import from Local NMSChoose Resolve conflicts after importing Choose Cisco devices only Verifying that Device Polling is Turned On Polling the Devices Figure 35 The Status of the DevicesStep 6 Click Finish Task 8-Using CiscoWorks 2000 Resource Manager EssentialsFigure 36 Devices Listed in the Availability Monitor About CiscoWorks 2000 RMEBacking up Cisco IOS Configurations Step 2 Select All DevicesUsing CiscoView Step 2 Go to Monitor CiscoViewAbout CiscoWorks 2000 RME Task 8-Using CiscoWorks 2000 Resource Manager EssentialsFigure 39 Available Modems in the Cisco AS5800 Dial Shelf Basic Dial NMS Implementation GuideTask 8-Using CiscoWorks 2000 Resource Manager Essentials About CiscoWorks 2000 RME Basic Dial NMS Implementation GuideI N D E Page Page Page Page Index Basic Dial NMS Implementation Guide