Table 50. Smudged lines (either direction)

Possible cause

Action

 

 

Paper path contamination or

1. Check the toner cartridge by performing the half self-test functional check

damage.

(see page 224). Replace it if necessary.

 

2. Run a cleaning page through the printer (see page 67). Check the fuser

 

and replace it if necessary.

 

3. Check the Tray 1 feed roller and other trays’ separation pads and rollers

 

for contamination. Clean or replace as necessary.

 

4. Check for other sources of contamination in the paper path and clean with

 

a dry, lint-free cloth.

 

Also see the “Repetitive defect ruler” on page 223.

 

 

Table 51. Toner specks (see also “Dots” on page 216)

 

 

 

Possible cause

Action

 

 

 

 

 

 

 

 

 

Dirt in printer.

1.

Print a few more pages to see if the problem corrects itself.

 

 

 

 

2.

Clean the inside of the printer (see page 66) or use the printer’s cleaning

 

 

 

 

page (see page 67).

 

 

 

 

 

 

 

 

Bad toner cartridge

Perform the half self-test functional check (see page 224). If the problem

 

 

 

components.

develops on the print drum, replace the toner cartridge.

 

 

 

 

 

 

 

 

 

Media does not meet printer

1.

Turn over the stack of paper in the tray. Also try rotating the paper 180°.

 

 

 

specifications or is stored

2.

Check the paper (or other print media) type and quality. Replace the

 

 

 

improperly.

paper, and advise the customer to use the recommended media and to store

 

 

 

 

it correctly.

 

 

 

 

 

 

 

 

 

 

 

 

Alternating small and

To alternate small and standard paper, set SMALL PAPER SPEED=SLOW

 

 

 

standard paper (such as

from the configuration menu on the control panel.

 

 

 

envelopes and letterhead).

 

 

 

 

 

 

 

 

 

 

Worn fuser rollers.

Replace the fuser.

 

 

 

 

 

 

Table 52. White lines (in the paper-path direction)

 

 

 

Possible cause

Action

 

 

 

 

 

 

 

 

Lack of toner or faulty toner

Redistribute the toner in the toner cartridge. If the problem continues,

 

 

 

cartridge.

replace the toner cartridge.

 

 

 

 

 

 

 

 

Dirt in the laser path.

Clean the laser path. Remove the laser/scanner assembly and check for dirt

 

 

 

 

or other obstructions in the beam path.

 

 

 

 

 

 

 

 

Defective fuser.

Replace the fuser.

 

 

 

 

 

 

 

 

Dirty mirror in the

Replace the laser/scanner.

 

 

 

laser/scanner.

 

 

 

 

 

 

 

 

 

 

 

Q1860-90918

Chapter 7 Troubleshooting 221

www.GovTechMedia.com

Page 223
Image 223
HP 5100LE manual Smudged lines either direction Possible cause Action, Toner specks see also Dots on Possible cause Action