24Frequently asked questions

No signal bar is displayed on the screen.

•• The handset is out of range. Move it closer to the base station.

•• If the handset displays [Register your Handset], register your handset.

Tip

•• For further information, see ‘Register additional handsets’ on the ‘Settings’ section.

My handset is in searching status, what do I do?

•• Make sure that the base station has power supply.

•• Register the handset to the base station.

•• Move the handset closer to the base station.

I cannot pair S10/S10A with my mobile, or synchronize the phonebook or call log.

•• When the Bluetooth device list is full, remove one of the mobile phone/computer names before trying to pair again.

•• If Philips S10 exists in your mobile phone, remove it from your mobile phone and try to pair again.

•• Upgrade the operating system of your mobile phone.

•• Your phone could be incompatible.You can find a list of compatible mobile phones at www.philips.com/support. However, this just represents a small section of phones compatible with the product.

I cannot switch between two calls on the landline and mobile line.

While most Bluetooth-enabled mobile phones are compatible with your phone, in rare cases the Bluetooth connection might get disconnected due to compatibility issues. Check at www.philips.com/support for a list of compatible phones.

How can I transfer pictures or ringtones to my phone?

Download the free [Philips Phone Manager] from www.philips.com/support and connect your phone through a micro USB cable to your computer.

My phone does not work and the handset screen is off.

Place the handset on the base station/charging cradle for a few minutes.

My phone is charged, but it still does not work.

Press and hold for 10-15 seconds until the Philips logo appears to reset the phone.

If I fail to pair (register) additional handsets to the base station, what do I do?

Your base memory is full. Unregister the unused handsets and try again.

I have chosen a wrong language which I cannot read, what do I do?

1

Press

to go back to the standby screen.

2

Press the center key to access the main

3

menu screen.

Select

> [Phone settings], then you see

one of the following texts appear on the screen:

Language

Langue

Sprache

Lingua

4

Select it to access the language options.

5

Select your own language.

No dialing tone

••

Check your phone connections.

••

The handset is out of range. Move it closer

 

to the base station.

No docking tone

••

The handset is not placed properly on the

••

base station/charger.

The charging contacts are dirty. Disconnect

 

the power supply first and clean the

 

contacts with a damp cloth.

I cannot change the settings of my voice mail, what do I do?

The voice mail service is managed by your service provider but not the phone itself.

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Philips S10A Menu screen, Select your own language, No dialing tone, Check your phone connections, To the base station