Before requesting service

 

If the SACD player appears to be faulty, consult this checklist first. You

 

may have overlooked something simple.

 

Under no circumstances may you attempt to repair the system yourself;

 

this will invalidate the warranty.

 

Look for the specific symptom(s). Then perform only the actions listed

 

to remedy the specific symptom(s).

Symptom

Remedy

No power

Check to ensure that both plugs of the power cord are properly connected.

 

Check whether there is power at the AC outlet by plugging in another

 

appliance.

No sound

Check audio connections.

 

If using a HiFi amplifier, try another sound source.

 

DTS-CDs do not play on the SACD1000.

Distorted sound from HiFi amplifier

Check to make sure that no audio connections are made to the

 

amplifier's phono input.

Disc will not play

Make sure the disc label is facing upward.

 

Clean the disc.

 

Check whether the disc is defective by trying another disc.

No picture

Check to make sure that the TV is switched on.

 

Check the video connection.

Distorted picture

Check the disc for fingerprints and clean with a soft cloth, wiping from

 

the center to the edge.

 

Sometimes a small amount of picture distortion may appear. This is not

 

a malfunction.

Completely distorted picture

 

with player menu

The NTSC/PAL switch may be in the wrong status. Press the 9 STOP

 

and T NEXT keys simultaneously and keep them pressed while you

 

turn the player ON.

No color in picture with player menu

The NTSC/PAL switch may be in the wrong status. Press the 9 STOP

 

and T NEXT keys simultaneously and keep them pressed while you

 

turn the player ON.

No return to start-up screen

 

when disc is removed

Reset by switching the player off, then on again.

 

Check to see if the program requires another disc to be loaded.

The player does not respond to

 

the remote control

Aim the remote control directly at the sensor on the front of the

 

player. Avoid all obstacles that may interfere with the signal's path.

 

Inspect or replace the batteries.

 

Check device code setting. See the section ‘Remote control device code’.

Distorted or black-and-white picture

 

with DVD or Video CD disc

Use only discs that match the TV system for the TV set being used

 

(PAL/NTSC).

No audio at digital output

Check the digital connections.

 

Check the settings menu to make sure that the digital output is set to on.

 

Check to ensure that the audio format of the selected audio language

 

matches your receiver's capabilities.

Buttons do not work

Reset by switching the player OFF then ON again

English

BEFORE REQUESTING SERVICE 37

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Philips SACD1000 manual Before requesting service, Symptom Remedy