Troubleshooting
4Troubleshooting
4.1Software error codes
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Consult this section if you are a PicoScope or PicoLog user. If you are writing your own program, refer to the driver error codes section.
PicoLog reports error code 1.
This error is reported when you try to open more than 4 PicoScope PC Oscilloscopes on one machine. It is not possible to use more than 4 units with PicoLog.
PicoScope or PicoLog reports error code 2.
This error is reported when the driver cannot allocate enough of the computer's memory to operate the unit. Consult the system requirements section for more information.
PicoScope or PicoLog reports error code 3.
This error indicates that a PicoScope 2000 Series PC Oscilloscope could not be found on your machine. Make sure the software is installed before the unit is plugged into the USB socket, and restart your computer.
Ensure that the Windows Device Manager mentions the PicoScope 2000 Series unit. If the unit is not mentioned there, contact Pico Technical Support for further advice.
PicoScope or PicoLog reports error code 4, 5 or 6.
These errors are reported when there is a problem with the unit itself. They could arise from configuration settings being corrupted, or a firmware or hardware error.
Unplug the unit, wait a few seconds, and reconnect it to the USB port. If the error is still reported, consult Pico Technical Support for further advice.
PicoScope or PicoLog reports error code 7.
This error is reported if the operating system is not recent enough to support the PicoScope 2000 Series PC Oscilloscope. Consult the system requirements section for more information.
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