09
48
Problem | Remedy |
Picture freezes and the front panel and | • Press (stop), then start playback again ( (play)). |
remote control buttons stop working. | • Press the front panel STANDBY/ON button to switch the power off, then switch back on and |
| restart playback. If the power fails to switch off, press and hold STANDBY/ON for 20 seconds |
| until the power switches off. Then switch on again by pressing STANDBY/ON. |
| • Unplug from the wall socket, then plug back in and switch on again by pressing STANDBY/ON to |
| switch the player on. |
|
|
No picture/No colour. | • Incorrect video connections: Check that connections are correct and that plugs are inserted fully. |
| Also check the video cable for damage. |
| • TV/monitor or AV amplifier settings are incorrect: Check the instruction manual of the connected |
| equipment. |
| • Depending on your display, some of the settings may result in the picture disappearing. In this case, |
| press OUTPUT RESOLUTION repeatedly until the picture |
| resolution on page 12). |
| • Some |
|
|
The video output is set to 720p/1080i/ | • For |
1080p, but the actual output is 576i/480i or | over the component output. |
576p/480p. |
|
|
|
Screen is stretched or aspect does not | • The TV Aspect Ratio or 4:3 Video Out setting in the Initial Setup menu is incorrect. See |
change. | TV Aspect Ratio and 4:3 Video Out on page 39 for how to set these correctly for your TV/monitor. |
| • When output video resolution is set to 720p, 1080i or 1080p, video is output in 16:9 Widescreen |
| format even if TV Aspect Ratio is set to 4:3 (Standard). |
|
|
Picture disturbance during playback or | • This player is compatible with Macrovision System copy guard. Some discs include a copy |
dark image. | prevention signal, and when this type of disc is played back, stripes etc., may appear on some |
| sections of the picture depending on the TV. This is not a malfunction. |
| • Due to the player’s copy protection circuits, connection of this device through a VCR or an AV |
| selector may cause picture problems. This is not a malfunction. |
|
|
No audio, or audio is distorted. | • No audio is output during slow motion playback or when scanning contents. |
| • Check your amplifier/receiver’s settings (volume, input function, speaker settings, etc.). |
| • Check that the disc is free from dust and dirt, and that it is not damaged (Taking care of your player |
| and discs on page 44). |
| • Check that all interconnects are firmly inserted. |
| • Check that the plugs and terminals are free of dirt, oxide, etc. and clean if necessary. Also check the |
| cable for damage. |
| • Make sure the player’s output is not connected to the amplifier’s phono (turntable) inputs. |
| • Check the Audio Output Mode on page 41. If this is set to 5.1 Channel, output from the AUDIO |
| OUT (2ch) jacks will be incorrect. |
| • Check the Speaker Setup on page 43. |
| • For |
| HDMI. |
| • When Audio CDs containing text files or such data are played back, sound is muted. |
|
|
The analog audio is OK, but there appears | • Check that the Dolby Digital Out and DTS Out settings (page 40) are suitable for your amplifier/ |
to be no optical/coaxial digital audio | receiver — check the instruction manual that came with your amplifier/receiver (also check that the |
signal. | output settings on your amplifier/receiver are correct). |
|
|
Cannot play | • Check the audio options available from the disc menu. |
| • |
| • Check that the Dolby Digital Out and DTS Out settings (page 40) are suitable for your amplifier/ |
| receiver — check the instruction manual that came with your amplifier/receiver. |
| • If you connected this player to your amplifier/receiver using the 5.1 channel analog outputs, make |
| sure the Audio Output Mode (page 41) and Speaker Setup (page 43) are set correctly. |
| • If you connected this player to your amplifier/receiver using HDMI, or the optical/coaxial digital |
| outputs, make sure that the output settings on your amplifier/receiver are correct (refer to the |
| instruction manual that came with your amplifier/receiver). |
| • To use the 7.1ch setting for Dolby Digital Out, set Dolby Digital PCM (page 40). |
|
|
Noise is output when DTS audio is played. | • If this unit is connected to a |
| set DTS Out to DTS PCM (page 40). If you do not do this, noise will be output when you play a |
| DTS disc. |
|
|
Cannot output 96 kHz or 192 kHz digital | • The player does not output digital audio from the optical/coaxial jacks at this sampling rate. The |
audio from optical/coaxial digital output. | digital output is automatically downsampled. |
En
