11-5
11 • Troubleshooting
SV62214 Rev. A
Symptom Solution
Improper phone line
or phone line not
connected to meter
• Make sure you've connected your meter to a dedi-
cated an a log phone line (the same type you con-
nect your home phone to). If you are using a DSL
line, you should use a DSL filter obtained from
your DSL provider.
• Make sure the phone line con nec tors are firmly
seated in their re cep ta cles.
• Try using the PC Meter Connect™ method to com-
municate with the Data Center if an internet PC
is available (see Chapter 6, Adding Postage/Con-
necting to the Data Center).
Incorrect setup of
system options Go to the Chapter 7, System Options, and check
the following:
• Does your phone system require you to dial a
pre fix number to get an out side phone line? Make
sure to include this in the setup if needed.
• Is the dial method correct? You have to tell the
machine if your phone uses a pulse or tone for
di al ing.
Problems Connecting to the Data Center via Analog Line