Planar C3215 user manual Problems and Suggestions, What happens What to do

Problems and Suggestions

Contact your service representative if the suggested actions do not solve the problem.

What happens	What to do
Application software problems	Make sure all cables are installed correctly.
	Verify that your system hardware configuration
	is set correctly. In Setup, check the values
	against the system settings you recorded
	previously. If an error is evident (for example,
	the wrong type of drive is specified), make the
	change in Setup and reboot the system. Record
	your change.
	Make sure the software is properly configured
	for the system. Refer to the software documen-
	tation for information.
	Try a different copy of the software to see if
	the problem is with the copy you are using.
	If other software runs correctly on the system,
	contact the vendor of the software that fails.
	If you check all of the above with no success,
	try clearing CMOS RAM and reconfiguring
	the system. Make sure you have your list of
	system settings available to re-enter, as clearing
	CMOS RAM sets the options to their default
	values.
Characters on the screen are distorted	Make sure the brightness and contrast controls
or incorrect	are properly adjusted.
	Make sure the correct display drivers have
	been loaded.
	Make sure the display resolution is set correctly
	to the product you’ve purchased.
Characters do not appear on screen	Reboot the system. Cycle the power.
CMOS RAM settings are wrong	If system settings stored in CMOS RAM
	change for no apparent reason (for example,
	the time of day develops an error), the backup
	battery may no longer have enough power to
	maintain the settings. Replace the battery.
Diskette drive light does not go on	Make sure the power and signal cables for the
when drive is in use or is tested by POST	drive are properly installed.
	Check that the drive is properly configured and
	enabled in Setup.

Hard drive light does not go on when drive is in use or is tested by POST

Check that the drive is properly configured and enabled in Setup.

40Planar Clean Screen II PC User’s Manual