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Planon System Solutions DocuPort Series DocuPen , 1. You must be log on as Administrator.

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Troubleshooting

Software Installation Error Messages Win 2000/XP

This message may appear during an installation with Windows 2000 or Windows XP if you are not logged on as Administrator

but as a Guest or other name.

1. You must be log on as Administrator.

2. Cancel installation & Verify that no programs have been installed. Remove CD

3. If programs have been installed they must be un-installed with the Windows Control Panel,

Add/Remove Program.

4. Restart computer, & Log on as Administrator.

5. Load CD Auto play should start.

For more detailed help contact

TOLL FREE 1-877-DOCUPEN

HELPLINE

or email via support@docuport.com

DocuPen™ Operation Manual 40

Contents

Main DocuPen Operating Manual Legal and Other Notices Trademarks Regulatory Information Contents Page Introduction Check the Contents DocuPen Overview Pen Scanner Power Button LED Indicators Getting Started Inserting the Batteries IMPORTANT: Changing the Batteries About the Battery Life Points to Remember Before You Scan To obtain the best scan results, note the following: Hold document Hold the Scanner flat, Do Not tilt Typically scanning from top of document down Scanning Additional Scanning Tips What you scan is what you get. Scanning Too Fast Scanning Lengths Additional Scanning Tips Continued Installing the DocuPen Software Windows 2000 & XP log on as Administrator Page Installing the Paperport SE 8.0 Software under Windows XP Page Downloading To download using Windows 98/2000/ME/ with Kodak Imaging: Page Page If you miss the timing you only have 3-4 seconds If you still cannot download see Trouble shooting page 37. Viewing Images To download the Scanned Images Using Win XP & PaperPort SE 8.0 Page Saving Images in PaperPort SE 8.0 Saving Images in Windows's Imaging Erasing the DocuPen Memory Bank What is the Capacity of the Pens Memory Bank? LED lights do not turn on? Images are not readable? All LED lights flashing simultaneously? Do I need my computer to scan? How Are the Scanned Images Handled? What is a Good Scanned Image? Good scan sample Why is part of image missing? Page Why is image skewed? The scan was twisted to one side, try practice scanning more straightly. Image & text skewed to one side Cannot Connect to the Penscanner 1. Ensure cables fully inserted. 2. Ensure that ports are working. Blinking LED Lights Indicate Error Conditions LED lights do not turn on at all. Make sure you have installed the batteries correctly. Check battery contacts page 43. Led Lights on, but no scanner light. Software Installation Error Messages Software Installation Error Messages Win 2000/XP 1. You must be log on as Administrator. Software Installation Messages ScanSoft Download Failed Error Messages Lost Calibration Message Download Failed Messages Appendix A. DocuPen Specifications B. Proper Handling and Safe Use C. Technical Support Warranty Warranty Card 90 day Limited Warranty Certificate