Deployment Guide for the Polycom VVX 1500 D Phone

Symptom

Problem

Corrective Action

 

 

 

The user could not place a call.

The call was placed using the

Verify that the user isusing a line that is

 

incorrect protocol.

registered to use the appropriate protocol.

 

 

Do the following:

 

 

1. Press the Menu key.

 

 

2. Select Status > Lines and then

 

 

select the line you used to make the

 

 

call.

 

 

The following figure shows three

 

 

registered lines and the protocol used

 

 

for each line.

 

 

 

Polycom VVX 1500 D Display

Symptom

Problem

Corrective Action

 

 

 

The time and date are flashing.

You have disconnected the

Do one of the following:

 

phone from the network/LAN or

Reconnect the phone to the network.

 

there is no SNTP server

 

Disable the time and date display on

 

configured.

 

 

the phone per the instructions below.

 

 

 

 

 

1.

Press the Menu key, and then select

 

 

 

Settings > Basic > Preferences >

 

 

 

Time & Date.

 

 

 

The Time & Date screen displays.

 

 

 

Scroll to Disable, and then press

 

 

 

Select soft key.

 

 

2.

Press the Menu key again to return to

 

 

 

the idle screen.

 

 

 

The idle screen no longer displays the

 

 

 

time and date.

 

 

 

 

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Polycom manual Polycom VVX 1500 D Display, Select Status Lines and then