Deployment Guide for the Polycom VVX 1500 D Phone
Symptom | Problem | Corrective Action |
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The user could not place a call. | The call was placed using the | Verify that the user isusing a line that is |
| incorrect protocol. | registered to use the appropriate protocol. |
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| Do the following: |
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| 1. Press the Menu key. |
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| 2. Select Status > Lines and then |
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| select the line you used to make the |
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| call. |
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| The following figure shows three |
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| registered lines and the protocol used |
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| for each line. |
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Polycom VVX 1500 D Display
Symptom | Problem | Corrective Action | |
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The time and date are flashing. | You have disconnected the | Do one of the following: | |
| phone from the network/LAN or | • | Reconnect the phone to the network. |
| there is no SNTP server | ||
| • | Disable the time and date display on | |
| configured. | ||
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| the phone per the instructions below. | |
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| 1. | Press the Menu key, and then select |
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| Settings > Basic > Preferences > |
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| Time & Date. |
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| The Time & Date screen displays. |
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| Scroll to Disable, and then press |
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| Select soft key. |
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| 2. | Press the Menu key again to return to |
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| the idle screen. |
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| The idle screen no longer displays the |
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| time and date. |
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