
Deployment Guide for the Polycom VVX 1500 D Phone
Symptom | Problem  | Corrective Action  | 
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  | 
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The user could not place a call.  | The call was placed using the  | Verify that the user isusing a line that is  | 
  | incorrect protocol.  | registered to use the appropriate protocol.  | 
  | 
  | Do the following:  | 
  | 
  | 1. Press the Menu key.  | 
  | 
  | 2. Select Status > Lines and then | 
  | 
  | select the line you used to make the  | 
  | 
  | call.  | 
  | 
  | The following figure shows three  | 
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  | registered lines and the protocol used  | 
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  | for each line.  | 
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  | 
Polycom VVX 1500 D Display
Symptom | Problem  | Corrective Action  | |
  | 
  | 
  | |
The time and date are flashing.  | You have disconnected the  | Do one of the following:  | |
  | phone from the network/LAN or  | •  | Reconnect the phone to the network.  | 
  | there is no SNTP server  | ||
  | •  | Disable the time and date display on  | |
  | configured.  | ||
  | 
  | the phone per the instructions below.  | |
  | 
  | 
  | |
  | 
  | 1.  | Press the Menu key, and then select  | 
  | 
  | 
  | Settings > Basic > Preferences >  | 
  | 
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  | Time & Date. | 
  | 
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  | The Time & Date screen displays.  | 
  | 
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  | Scroll to Disable, and then press  | 
  | 
  | 
  | Select soft key.  | 
  | 
  | 2.  | Press the Menu key again to return to  | 
  | 
  | 
  | the idle screen.  | 
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  | The idle screen no longer displays the  | 
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  | 
  | time and date.  | 
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