Troubleshooting
Alarm or Condition | Possible Cause | Action | |
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| The battery may be fully | Plug the UPS into a wall outlet for 24 hours to charge the | |
Battery Service | discharged because of a long | battery. After charging the battery, press and hold the | |
storage period or failing | button for 3 seconds; then check the Battery Service | ||
| |||
| because of age. | indicator. | |
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| If the Battery Service indicator is still on, see “UPS | |
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| Maintenance” on page 19 to replace the battery. | |
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The battery is not connected correctly.
Check connections or call your service representative.
Battery Service
Overload
The DC voltage is high; the alarm does not clear.
Power requirements exceed UPS capacity or the load is defective.
Contact your service representative.
Remove some of the equipment from the UPS. You may need to obtain a larger capacity UPS.
Service and Support
If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a UPS technical representative.
In the United States | |
In Canada | |
All other countries |
Please have the following information ready when you call the Help
Desk:
:Model number
:Serial number
:Version number (if available)
:Date of failure or problem
:Symptoms of failure or problem
:Customer return address and contact information
Powerware® 5119 User’s Guide : www.powerware.com | 35 |