20 PROLINE RANGE HOODS
RETURNS
UPON RECEIPT OF YOUR HOOD:
1)Inspect your hood for any damage in shipping
2)Plug in and test controls (lights, fan)
3)Call
Please note: you must report any damage directly to PROLINE within 7 days of receipt if you wish to receive a replacement or refund.
RETURNS
Damaged Returns
1.You must report damage directly to PROLINE within 7 days to receive a full refund.
2.Send a photo showing the damage. We need this before we can approve your damage claim.
3.Once your claim is approved, we will arrange for a damage pickup.
4.A new replacement hood will be sent to you after the damaged hood has been received and inspected.
Please Note: Free returned shipping only applies to 48 contiguous United States. Hawaii, Alaska and Canada must pay regular shipping rates.
Undamaged Returns
1.Contact PROLINE Customer Support within 30 days with your intent and reason for refund
2.You will pay a 20% factory restocking fee
3.You will be responsible for all returned shipping costs. We can help arrange for a pickup if requested.
EXCHANGES
EXCHANGES
1.You must request an exchange directly to PROLINE within 14 days.
2.Notify us of your reason for the exchange. Provide a photo if your hood is damaged.
3.We will help arrange for returned shipping of your hood.
4.Once we receive your original hood, we will send the replacement hood.
Please Note:
♦♦ We will only allow one undamaged exchange per purchase. ♦♦ Your replacement hood must be of equal or lesser value.
♦♦ If the value of your replacement hood is higher, you will be responsible for paying the difference in price.
RETURN CLAIMS NOT ACCEPTED IF:
♦♦ Hood has been installed
♦♦ Hood has been custom cut or otherwise altered ♦♦ Damage is reported after 7 days
♦♦ Original packaging or parts are missing
