Chapter 17 Troubleshooting (E-Series)

If a problem occurs in spite of the high reliability of the device, please review the following checks before calling Chloride Technical Services.

Is the UPS plugged into a correctly working grounded receptacle (or for hardwired to confirmed 208 VAC input)?

Has the fuse blown or have circuit breakers tripped?

Please note the following information when you call for service:

• Information about the device (model number, serial number from serial plate)

Full description of problem (connected loads, does the problem occur regularly or sporadically, display indicators/alarm etc.)

Table 11. Troubleshooting

Problem

Possible Cause

Action to Take

 

 

 

 

 

 

 

Main switch is OFF.

Switch on main switch.

 

 

 

 

No mains voltage

Have mains checked by qualified

 

available.

electrical personnel.

 

 

 

No indication.

Input fuse has blown or

Replace fuse by identical type or

No alarm.

input circuit breaker has

switch on circuit breaker. If the

 

tripped.

problem persists, then call Technical

 

Services.

 

 

 

 

 

 

External batteries are not

Unit will not run without batteries.

 

connected when powered.

Confirm proper battery connection.

 

 

 

LINE Indicator is not on,

 

Normal UPS operation (see also

acoustical alarm is given in

Mains failure.

“Operational Characteristics (E-

intervals.

 

Series)” on page 41).

 

 

 

LINE Indicator is not on,

Input fuse has blown

Replace fuse with identical type or

although mains voltage is

or

switch on circuit breaker. If the

available, acoustical alarm is

input circuit breaker has

problem persists, then call Technical

given in intervals.

tripped.

Services.

 

 

 

 

 

Press BYPASS switch, then ON

ALARM Indicator is on,

UPS failure.

switch. If normal operation does not

continuous acoustical alarm.

 

occur, call Technical Services.

 

Over temperature.

Reduce ambient temperature.

 

 

 

 

Batteries are not

 

 

completely charged.

Charge batteries (“E-Series

 

 

Installation and Commissioning” on

Emergency supply time is

Batteries are defective or

page 33) and test emergency supply

shorter than specified.

reached the end of its

time. If problem persists, then call

 

useful life.

 

Technical Services.

 

 

 

Charging device is faulty.

 

 

 

 

OVERLOAD LED indicator is on.

Overload at the UPS

Reduce load to the permissible value.

output.

 

 

 

 

 

48

Chloride Active and E-Series UPS User Manual

Page 52
Image 52
Rackmount Solutions VA 3000, VA 700, VA 10000, VA 6000, VA 20000 manual Troubleshooting E-Series

VA 2000, VA 10000, VA 700, VA 3000, VA 20000 specifications

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