Chapter 8 Troubleshooting (Active)

If a problem occurs in spite of the high reliability of the device, please review the following checks before calling Chloride Technical Services.

Is the UPS plugged into a correctly working grounded receptacle

Has the fuse blown or have circuit breakers tripped?

Please note the following information when you call for service:

• Information about the device (model number, serial number from serial plate)

Full description of problem (connected loads, does the problem occur regularly or sporadically, display indicators/alarm etc.)

Table 4. Troubleshooting

Problem

Possible Cause

Action to Take

 

 

 

 

 

 

 

Main switch is OFF.

Switch on main switch.

 

 

 

 

No mains voltage

Have mains checked by qualified

 

available.

electrical personnel.

 

 

 

No indication.

Input fuse has blown or

Replace fuse by identical type or

No alarm.

input circuit breaker has

switch on circuit breaker. If the

 

tripped.

problem persists, then call Technical

 

Services.

 

 

 

 

 

 

External batteries are not

Unit will not run without batteries.

 

connected when powered.

Confirm proper battery connection.

 

 

 

LINE Indicator is not on,

 

Normal UPS operation (see also

acoustical alarm is given in

Mains failure.

“Operational Characteristics (Active)”

intervals.

 

on page 13).

 

 

 

LINE Indicator is not on,

Input fuse has blown

Replace fuse with identical type or

although mains voltage is

or

switch on circuit breaker. If the

available, acoustical alarm is

input circuit breaker has

problem persists, then call Technical

given in intervals.

tripped.

Services.

 

 

 

 

 

Press BYPASS switch, then ON

ALARM Indicator is on,

UPS failure.

switch. If normal operation does not

continuous acoustical alarm.

 

occur, call Technical Services.

 

Over temperature.

Reduce ambient temperature.

 

 

 

 

Batteries are not

 

 

completely charged.

Charge batteries (“Active Installation

 

 

Emergency supply time is

Batteries are defective or

and Commissioning” on page 11) and

shorter than specified.

reached the end of its

test emergency supply time. If problem

 

useful life.

persists, then call Technical Services.

 

 

 

 

Charging device is faulty.

 

 

 

 

OVERLOAD LED indicator is on.

Overload at the UPS

Reduce load to the permissible value.

output.

 

 

 

 

 

20

Chloride Active and E-Series UPS User Manual

Page 24
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Rackmount Solutions VA 3000, VA 700, VA 10000, VA 6000 manual Troubleshooting Active, Problem Possible Cause Action to Take

VA 2000, VA 10000, VA 700, VA 3000, VA 20000 specifications

Rackmount Solutions offers a versatile lineup of VA series products designed for efficient power management in data centers and server environments. The VA 1000, VA 6000, VA 20000, VA 3000, and VA 700 models cater to a variety of power needs, ensuring reliable performance and robust features tailored to different operational demands.

Starting with the VA 1000, this model is compact yet powerful, providing up to 1000VA of power capacity. It features an LCD display that offers real-time information on power status, battery life, and load levels. The VA 1000 is equipped with pure sine wave output, ensuring compatibility with sensitive electronic equipment and providing protection against power surges. The unit is designed for easy integration into existing IT frameworks, with multiple outlets to accommodate various devices.

Next in the lineup, the VA 3000 model steps up the capacity to 3000VA. This unit excels in larger environments where higher power demands are common. It too features pure sine wave output and includes advanced battery management technology that optimizes performance and prolongs battery life. Its networking capabilities allow for remote management and monitoring through a web interface, providing IT managers with comprehensive control over their power infrastructure.

The VA 6000 doubles down on capacity, supporting robust applications with its 6000VA rating. It is equipped with advanced features such as surge protection, automatic voltage regulation, and a high-efficiency design that reduces energy consumption. Its modular design allows for ease of maintenance and upgrades, making it a cost-effective solution over time for growing data centers.

For the larger setups, the VA 20000 model stands out with a staggering 20000VA power capacity. Designed for high-demand applications, this unit incorporates features like redundancy and N+1 configurations to ensure uninterrupted power supply. Its scalable architecture makes it suitable for both small and large enterprises looking to future-proof their power infrastructure.

Lastly, the VA 700 model serves as an entry-level solution at 700VA. Ideal for small servers and networking devices, it offers essential features like battery monitoring and basic surge protection, making it a cost-effective choice for small business environments.

In summary, the Rackmount Solutions VA series, comprising models VA 1000, VA 3000, VA 6000, VA 20000, and VA 700, collectively offer a comprehensive suite of power management solutions. Their scalable designs, advanced technologies, and focus on efficiency make them ideal for a wide range of applications, from small offices to large data centers, ensuring reliability and performance in critical environments.