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5. TROUBLESHOOTING
ENGLISH VERSION
5.1 Error Messages
5. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
WARNING!
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.
5.1 Error Messages
NOTES:
1.If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.
2.After the printer is turned off, all print data in the printer is cleared.
3.“****” indicates the number of unprinted media. Up to 9999 (in pieces).
Error Messages |
| Problems/Causes |
HEAD OPEN | The Top Cover is opened in Online | |
| mode. | |
HEAD OPEN **** | A feed or an issue was attempted with | |
| the Top Cover opened. | |
COVER OPEN **** | A feed or an issue was attempted with | |
| the Front Cover opened. | |
COMMS ERROR | A communication error has occurred. | |
|
|
|
PAPER JAM **** | 1. | The media is jammed in the media |
|
| path. The media is not fed smoothly. |
| 2. | A wrong Media Sensor is selected for |
|
| the media being used. |
| 3. | The Black Mark Sensor is not |
|
| correctly aligned with the Black Mark |
|
| on the media. |
| 4. | Size of the loaded media is different |
|
| from the programmed size. |
| 5. | The Upper Sensor and the Lower |
|
| Sensor misalign with each other. |
| 6. | The Feed Gap Sensor cannot |
|
| distinguish a print area from a label |
|
| gap. |
|
|
|
Solutions
Close the Top Cover.
Close the Top Cover. Then press the [RESTART] key.
Close the Front Cover, then press the [RESTART] key.
Make sure the interface cable is correctly connected to the printer and the host, and the host is turned on.
1.Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the
[RESTART] key.
⇒Section 5.3.
2.Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend a print job.
3.Adjust the sensor position. Then press the [RESTART] key.
⇒Section 2.3.
4.Replace the loaded media with one that matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job.
5.Align the Upper Sensor with the Lower Sensor.
⇒Section 2.3.
6.Refer to Section 2.11 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.
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