5. TROUBLESHOOTING
ENGLISH VERSION
5.2 Possible Problems
5.1 Error Messages (Cont.)
Error Messages | Problems/Cause |
RFID ERROR | The printer cannot communicate with the |
| RFID module. |
SYNTAX ERROR | While the printer is in the Dowload mode |
| for upgrading the firmware, it receives an |
| improper command, for example, a Issue |
| Command. |
Other error messages | A hardware or software problem may |
| have occurred. |
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Solutions
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off and then on. If this does not solve the problem, turn off the printer again, and call a TOSHIBA TEC authorised service representative.
5.2 Possible Problems
This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems |
| Causes |
| Solutions |
The printer will not | 1. | The Power Cord is disconnected. | 1. | Plug in the Power Cord. |
turn on. | 2. | The AC outlet is not functioning | 2. | Test with a power cord from another |
|
| correctly. |
| electric appliance. |
| 3. | The fuse has blown, or the circuit | 3. | Check the fuse or breaker. |
|
| breaker has tripped. |
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The media is not fed. | 1. | The media is not loaded properly. | 1. | Load the media properly. |
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| ⇒ Section 2.3. |
| 2. | The printer is in an error condition. | 2. | Solve the error in the message display. |
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| (See Section 5.1 for more detail.) |
Pressing the [FEED] | A feed or an issue was attempted not on | Change the print condition by using the | ||
key in the initial state | the following default conditions. | printer driver or a print command so that | ||
results in an error. |
| Sensor type: Feed gap sensor | it corresponds to your printing conditions. | |
|
| Printing method: Thermal transfer | Then, clear the error state by pressing the | |
|
| Media pitch: 76.2 mm | [RESTART] key. | |
Nothing is printed on | 1. | The media is not loaded properly. | 1. | Load the media properly. |
the media. |
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| ⇒ Section 2.3. |
| 2. | The ribbon is not loaded properly. | 2. | Load the ribbon properly. |
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| ⇒ Section 2.4. |
| 3. | The ribbon and media are not matched. | 3. | Select an appropriate ribbon for the |
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| media type being used. |
The printed image is | 1. | The ribbon and media are not matched. | 1. | Select an appropriate ribbon for the |
blurred. |
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| media type being used. |
| 2. | The Print Head is not clean. | 2. | Clean the print head using a Print Head |
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| Cleaner or a cotton swab slightly |
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| moistened with ethyl alcohol. |
The optional cutter | 1. | The Cutter Unit is not closed properly. | 1. | Close the Cutter Unit properly. |
module does not cut. | 2. | The media is jammed in the Cutter. | 2. | Remove the jammed paper. |
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| ⇒ Section 4.1.3. |
| 3. | The cutter blade is dirty. | 3. | Clean the cutter blade. |
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| ⇒ Section 4.1.3. |
The optional Strip | Label stock is too thin or the glue is too | Refer to Section 7.1 Media and change | ||
Module does not | sticky. | the label. | ||
remove labels from the |
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backing paper. |
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E5- 3
