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Toshiba B-SA4TP manual Removing Jammed Media, Do not use any tool that may damage the Print Head

Models: B-SA4TP B-SA4TM-GS12-QM-R BSA4TMGS12QMR

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5. TROUBLESHOOTING

ENGLISH VERSION EO1-33048

5.3 Removing Jammed Media

5.3Removing Jammed Media

CAUTION!

Do not use any tool that may damage the Print Head.

NOTE:

If you get frequent jams in the cutter, contact a TOSHIBA TEC authorised service representative.

This section describes in detail how to remove jammed media from the printer.

1.Turn off and unplug the printer.

2.Press the Top Cover Release Button and gently open the Top Cover to its fully open position supporting it with your hand.

3.Press the Upper Sensor Lever inside, and open the Upper Sensor Ass’y.

4.Remove the ribbon and media from the printer.

Upper Sensor Ass’y

5.Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could damage the printer.

6.Clean the Print Head and Platen, then remove any further dust or foreign substances.

7.Paper jams in the Cutter Unit can be caused by wear or residual glue from label stock on the cutter. Do not use non-specified media in the cutter.

E5- 4

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Toshiba B-SA4TP, B-SA4TM-GS12-QM-R, BSA4TMGS12QMR Removing Jammed Media, Do not use any tool that may damage the Print Head

Contents

SA4TP Series CE Compliance for EU only Vorsicht SA4TP Series Waste Recycling information for users Safety Summary Meanings of Each Symbol Precautions Request Regarding Maintenance Table of Contents EA1-1 EA2-1EA3-1 EA4-1 Introduction Features Product Overview Accessories Dimensions AppearanceFront View Rear View Operation Panel Interior Options Option Name Type Usage Printer Setup Setup FlowProcedure Reference Connecting the Power Cord InstallationExample of US Type Loading the Media Take out the Media Holder Ass’y from the printerRaise the Release Lever and remove the Media Holder Left Insert the Media Shaft into the core of a media roll Fold the Release Lever to lock the Media Holder Left Place the Media Holder Ass’y into the printer Click Upper Sensor Upper SensorLever Ass’y Setting the Feed Gap Sensor position Setting the Black Mark Sensor position Batch mode Strip mode Option Press down the Release Bar to open the Strip Unit Label or Thin media Cut mode OptionTag paper or Thick paper Loading the Ribbon Open the Ribbon Cover Cont Gently close the Top Cover until it clicks Connecting the Printer to Your Host Computer Turning the Printer Fine Adjustment Refer to .3 ResetRefer to the B-SA4T Series Key Operation Parameter Setting How to Enter the System ModeSA4T Baud rate selection „ Serial RS-232C Interface Baud Rate Stop Bit „ Serial RS-232C Interface Data LengthParity Flow Control „ LCD Message LanguageREADY/BUSY XON/XOFF „ Web Printer Function when using TCP/IP LAN „ Parallel Centronics Interface „ Plug & Play IP Address Setting TCP/IP IP Address Setting This section, how to set the IP address is describedPress the Pause key to enter the IP Address Setting Mode TCP/IP Printer IP Address This parameter is to set an IP address Gateway IP Address This parameter is to set a Gateway IP addressSubnet Mask This parameter is to set a Subnet Mask Socket Port This parameter is to enable DhcpDhcp This parameter is to set a Dhcp client ID Dhcp Client IDAscii code and Hex. code correspondence table Introduction Installing the Printer DriversGeneral Description Installing the Printer Driver Parallel Interface Windows 95/98/Me Windows NT4.0 Windows 2000/XP USB Interface Windows 98/Me E2-36 E2-37 E2-38 Finish button E2-40 E2-41 E2-42 Uninstalling the Printer Driver Adding/Deleting a LAN Port Adding a LAN Port Windows 95/98/ME Windows NT4.0/2000/XP Deleting a LAN Port Printer Driver Upgrades Others Using the Printer Driver Print Test AdjustmentPrint Method When using an optional Cutter Module or Strip Module Position and Print Tone Fine Adjustment 3ADJUST SET Feed Amount Fine Adjustment Cut/Strip Position Fine AdjustmentReverse Feed Amount Fine Adjustment Coordinate Fine Adjustment Position and Print When setting +0.0 mmTone Fine Example of Cut Position Fine Adjustment Example of Strip Position Fine Adjustment Example of Reverse Feed Amount Fine Adjustment When setting -50.0 mm When setting +50.0 mm Print Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Threshold Setting Sensor type is displayed Select the sensor to be adjusted by using the Feed key Press the Pause key to enter the Sensor Adjustment Mode Feed and Pause keys „ When using the Black Mark Sensor „ When using the Feed Gap Sensor „ Manual Threshold Setting „ Storing a No Media Level Voltage Black Mark Sensor Feed Gap Sensor On Line Operation Operation PanelUsed to stop printing temporarily Used to restart printing Operation ResetPress and hold the Restart key for 3 seconds or longer Cleaning MaintenancePrint Head/Platen/ Sensors Print Head/Platen/ Sensors Covers and Panels Same way, clean the outside of the Cutter Blade Optional Cutter Module 1. Open the Front Cover Backing Paper Feed Roller Strip Roller Guide Roller Error Messages TroubleshootingRestart key Error Messages Problems/Cause Possible Problems Possible Problems Causes Solutions Removing Jammed Media Do not use any tool that may damage the Print Head This section describes the printer specifications Printer SpecificationsModel Mail 4STATE Customer CODE, RSS14 Supply Specifications MediaMedia Type Label Label Detection Area of the Transmissive SensorTag paper with square holes Detection Area of the Reflective Sensor Effective Print Area Recommended Media and Ribbon Types RibbonMedia type Description Care/Handling of Media and Ribbon Ribbon type DescriptionCombination of Media and Ribbon Media type Vellum paper and label Appendix 1 Messages and Leds Symbols in the messageROM When the Dhcp function is enabled Base LAN Board is being initialisedDhcp client is being initialized Printer did not succeed in writing data Following message appears Appendix 2 Interface Parallel interface Centronics Connector PIN IEEE802.3 10BASE-T/100BASE-TX SA704-RFID-U1-US Awid MPR-1510A-RMSA704-RFID-U1-EU Awid MPR-1580A-RM Wireless LAN Option Snmp When purchasing the power cord Appendix 3 Power CordAt least, 125% of the rated current of the product Appendix 4 Print Samples Appendix 4 Print Samples Interleaved 2 JAN13, EAN13EAN13+2 digits EAN13+5 digits UPC-A+5 digits Industrial 2Customer bar code KIX Code Appendix 5 Glossaries Media and ribbon Device used to remove labels from the backing paperUSB Universal Serial Bus Index Index EO1-33048