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Appendix A: Troubleshooting
The appendix tells you what you need to know if you experience problems with your printer. It tells you how to test the printer, how to check system software settings, and how to adjust the vertical alignment. In addition, there is information on actions to take for specific problems, and on the meanings of printer beep tones.
Warning!
The printer uses high voltage. Do not attempt any other repair or maintenance except as expressly recommended in this appendix. Unauthorized repair and maintenance not only exposes you to the danger of electrical shock, it also may damage your printer and void your warranty.
Testing the Printer
Use the following procedure to test the printer to make sure that everything is working correctly.
❏Turn off the printer.
❏Make sure that paper is loaded in the printer.
❏While holding down the control panel’s ON LINE button, turn the printer back on.
This test continually prints the version number of the software contained in the printer’s ROM, the current EDS settings, and the current Dot Adjustment settings, followed by the entire character set printed in each font and pitch available.
❏To stop demo printing, turn the printer off.
Note:
The test prints across the entire width of the carriage. Make sure that the printer is loaded with the widest possible paper available in order to avoid damage to the print head and platen.
