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Problem | Possible Cause | Recommended Action |
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Forms are smudged. | The printer is not set up | Set up the printer for the |
| correctly for the thickness of | paper thickness you are |
Printing is too dark. | paper being used. | using. See “Adjusting for |
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| paper thickness” on page 26. |
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| The ribbon is jammed, | Make sure that the ribbon |
| twisted, or not set correctly | cartridge is installed |
| between the print head and | correctly. See “Installing the |
| the print head shield. | ribbon cartridge” on page 5. |
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| Print head shield is damaged | Return it to your dealer for |
| or missing. | repair. |
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Printer prints past the edge | The paper guide is not | Remove the paper and |
of the paper. | positioned correctly. | adjust the position of the |
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| paper guide. Reload the |
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| paper and try printing again. |
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| The ribbon is jammed, | Make sure that the ribbon |
| causing the print head to | cartridge is installed |
| jam. | correctly. See “Installing the |
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| ribbon cartridge” on page 5. |
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| Paper is jamming, causing | Remove all paper from the |
| the print head to jam. | printer and reload it. Try |
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| printing again. |
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| Set up the printer for the |
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| paper thickness you are |
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| using. See “Adjusting for |
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| paper thickness” on page 26. |
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| Incorrect margin settings | Choose different margin |
| are selected by your | settings from your |
| application program. | application program. |
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