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Problem

Possible Cause

Recommended Action

 

 

 

Printer behaves erratically.

The interface cable is

Check to make sure that the

 

connected incorrectly or

printer interface cable is

Printing suddenly stops.

damaged.

connected correctly. If it is,

 

 

try a different cable.

 

 

 

 

Static electricity caused by

Make sure that the printer is

 

interference from nearby

not too close to any devices

 

electrical devices or by low-

with electric motors or that

 

level humidity is affecting

raise the humidity level.

 

printer operation.

 

 

 

 

Checking system software settings in Windows

Whenever you have problems printing from a Windows application, you should check the following three things:

Is the printer you are using set as the default printer?

Is the printer you are using correctly selected in your application?

Is the correct port selected?

You should also refer to your Microsoft Windows User’s Guide for other information that might be helpful. If you still experience problems, consult with your software dealer.

To check the default printer selection

Double-click the Control Panel icon in the Main window.

Double-click the Printers icon.

Check to see that the name of your Star printer is the default printer. If it is not, double-click on the name of your printer in the list of installed printers.

Click on Close to return to the Control Panel window.

To check the application printer selection

Select Print from the application’s File menu, and a window appears listing available printers.

Check to see that the name of your Star printer is selected. If it is not, select it and try printing from your application again.

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Star Micronics LC-6211 user manual Checking system software settings in Windows, To check the default printer selection