3.16.1 Default Start Points

The default start points can be used to create a sequence of actions that will be applied to all suitable calls unless a specific start point exists.

Collect

Used when a caller attempts to access a mailbox.

Leave

Used when a caller is redirected to voicemail.

Callback

Used when the voicemail calls a user to inform them about messages in a mailbox. See Setting up Callback

Queued

Used for callers queuing for a hunt group or user. See Customizing Queue Announcements 278 .

Still Queued

Used for callers queuing for a hunt group or user. See Customizing Queue Announcements 278 .

310.

When a default start point is used, the following actions can attempt to recognize who the presumed user is (the internal user calling or being called) and access the matching mailbox for that user unless the action specifies another mailbox.

Get Mail Action.

Leave Mail Action.

Play Configuration Menu.

Listen Action.

Record Name Action.

Edit Play List Action.

The following actions will automatically recognize who the presumed user is and then use that user's voicemail reception settings unless the action specifies another mailbox.

Transfer Action.

Assisted Transfer Action.

Whisper Action.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Default Start Points, ∙ Collect, ∙ Leave, ∙ Queued, ∙ Still Queued