4.4.3 Menu

The Menu action allows you to specify DTMF tones for which you want to create connections to following actions. For example, a menu can be created that gives callers a choice of transfer locations.

Each Menu action supports a maximum of 15 active touch tone entries.

For examples of the action being used in a call flow, see:

Using a Play Configuration Menu Action

311.

Example Call Flow for Mobile Twinning

306.

Routing Calls to Voicemail, Example Call Flow

265.

Changing the Language of System Prompts

303.

Changing the Language Setting for a TTY Device

299.

Settings

1.Click the

2.The General actions.

Basic Actions icon and select Menu.

176 , Entry Prompts 177 , Reporting 182 and Results

183tabs are standard tabs available to all

3. For Menu actions, the Specific tab is replaced with the Touch Tones tab.

0-9, *, #

Use the dialing digits check boxes to indicate the DTMF tones for which connections are required.

Add

The icon allows you to add custom sequences of dialing digits. In addition to the standard dialing digits (0 to 9, *, #) the following special digits can be used. If a sequence is added, ensure that the associated box is checked before you select OK. The sequence must be unique. For example, if 5 is selected, no other sequence that begins with 5 can be used.

? = Any Digit

The ? character can be used to represent any digit (except * and #). For example, 123??? can be used for any six digit string starting with 123. See Example Call Flow: SelfSelect Module 265 .

$ = Any Sequence of Digits

The $ character can be used to match any sequence of digits for which there is no other match. Key press entry is ended either by the caller pressing # or 5 seconds after the last digit dialed.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya manual Menu, 176 , Entry Prompts 177 , Reporting 182 and Results