Voicemail Pro Actions: Basic Actions

4.4.5 Disconnect

The effect of a Disconnect action depends on the type of call flow in which it is used. For calls within a Queued or Still Queued call flow, a Disconnect action will return the call back to the queue. For calls within other types of call flow, the Disconnect action will disconnect the call.

Note

Calls reaching a result with no following connection will be treated the same as if they had reached a Disconnect action. However, the use of a Disconnect action allows prompts to be played to the caller prior to the disconnect and the use of the action's Reporting 182 tab options to report on calls disconnected by the voicemail server.

Settings

1. Click the Basic Actions icon and select Disconnect.

Results

This action does not have any results that can be connected to a following action. The caller is disconnected.

4.4.6 Home

The Home action returns the caller to the start point of the calls entry into voicemail. The PIN option in the General tab is not used for this action.

Settings

1. Click the Basic Actions icon and select Home.

Results

This action does not have any results that can be connected to a following action. Instead the caller is returned to the start point of the call entry into the voicemail.

For an example of the action being used in a call flow, see Using a Play Configuration Menu Action

311.

4.4.7 Module Return

The Module Return action is used within modules only. It creates a connection point from the module to subsequent actions within any call flow that uses the module. A module can use several Module Return actions if necessary.

Settings

1.Click the Basic Actions icon and select Module Return.

2.The action has no properties.

Results

This action does not have any results that can be connected to a following action. Instead it appears as a result in the module icon when the module is inserted into another call flow.

For examples see Changing the Language of System Prompts

303and User Defined Variables

155.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Disconnect, Home, Click the Basic Actions icon and select Module Return