Avaya 6 manual Call List, ∙ Transfer to group, ∙ Prompt user with a list of group members

Voicemail Pro Actions: Telephony Actions

4.7.6 Call List

Using a Call List action, a caller can indicate the extension to which they want to be transferred. If selected the caller can be restricted to selecting an extension within a particular group. The transfer in this case is not blind, if unanswered the action can link to actions for no answer or busy .

Settings

1.Click the Telephony Actions icon and select Call List.

2.The General 176 , Entry Prompts 177 , Reporting 182 and Results actions.

3.Select the Specific tab. Complete the fields with relevant details.

183tabs are standard tabs available to all

∙Transfer to group

Enter a group name if you want to restrict the caller to a particular group.

∙Prompt user with a list of group members

If this option is selected, the voicemail server will list the group members for the caller.

∙Source of transfer (displayed on phone)

The number to display on the destination phone if internal. Type the required text directly or use the browse button to select the text that should be used including using a the value of a call variable 157 .

∙Description (displayed on phone)

The text description to display on the destination phone if internal. Type the required text directly or use the

browse button to select the text that should be used including using a the value of a call variable

157.

∙No answer timeout

The value selected is how long the voicemail server waits for an answer before following the No Answer connection.

Results

This action has the following results which can be connected to further actions:

∙Next

This connection result is not used.

∙No Answer

This connection result is used if the transfer target does not answer the call.

∙Busy

This connection result is used if the transfer target returns busy.

Voicemail Pro Installation and Maintenance	Page 225
IP Office Release 6	15-601063 Issue 22e (16 May 2010)