Avaya 6 manual Hunt Group Voicemail, ∙ Messaging, ∙ Message Waiting Indication

Administration: User Voicemail Access

5.3 Hunt Group Voicemail

Hunt groups must first be set up in IP office. You can then use Voicemail Pro to configure the way in which voicemail works for a hunt group.

Voicemail Provides a number of services for hunt groups.

∙Announcements

If a caller is waiting to be answered, queuing or the hunt group is in out-of-hours mode, the voicemail server can provide appropriate greetings to callers. These greetings can be changed through the normal mailbox controls. Mailbox users can find out more in the IP Office or Intuity Mailbox user guides. See Out of Hours Operation 275 . See Configuring Announcements 276 .

∙Voicemail Pro allows the actions available to a queued caller to be customized as well as the greeting messages.

∙Voicemail Pro does not control the queuing of calls. Queuing is controlled by the IP Office switch that presents queued and still queued calls at the appropriate times and provides the queue position and ETA data.

∙Messaging

If voicemail for a hunt group is on (the IP Office default), calls to the hunt group are automatically routed to voicemail if all available extensions have been called for the number of seconds defined in the IP Office No Answer Time parameter. The default time setting is 15 seconds.

∙Message Waiting Indication

By default there is no indication on the handset when a hunt group mailbox contains messages and no direct access method to a hunt group mailbox.

∙For hunt group members to receive message indication, an appropriate H source number entry needs to be added. See Configuring Hunt Group Message Waiting Indication 272 .

∙For access by other users an access short code can be used. See Enabling Access to Hunt Group Voicemail with a Short Code 274 .

Voicemail Pro Installation and Maintenance	Page 271
IP Office Release 6	15-601063 Issue 22e (16 May 2010)