Avaya 6 manual Message Types, Controls

Mailbox Access Controls: UMS Web Voicemail

Message Types

The following icons are used for different types of messages:

∙ Unread message

∙ Read message

Note that by default a read message is permanently deleted from the mailbox after 30 days unless changed to a saved message.

∙ Deleted message

Manually deleted messages are automatically moved to the Trash folder. Deleted messages remain visible for at least 24 hours after they were marked as deleted.

∙Deleted messages are not accessible through the voicemail spoken prompts interface or Visual Voice.

∙Deleted messages can be undeleted by marking them as saved, read or unread. They can then be moved back out of the Trash folder. Moving a deleted message out of the Trash folder automatically changes it to read.

∙ Saved message

Setting a message as saved stops it being automatically deleted after a period of time.

∙ Priority message

This icon is added the message icon to indicate that the caller has set the message as a priority message.

Controls

∙ Select

Before performing many actions such as saving, deleting or forwarding, you can select the messages to which the action should be applied.

∙The select box at the top of the list of messages can be used to select/deselect all messages on the currently displayed page.

∙ Save

Change the status of the selected messages to saved.

∙ Mark as read

Change the status of the selected messages to read. Changing the status of a message will override its previous status including those marked as saved.

∙ Mark as unread

Change the status of the selected messages to unread. Changing the status of a message will override its previous status including those marked as saved.

∙ Forward

Forward a copy of the selected message to another mailbox. When clicked, the type of mailbox (user or hunt group) can be selected. The list of mailboxes is then shown and allows selection of multiple target mailboxes.

∙ Delete

Delete the selected messages. Manually deleted messages remain visible until the voicemail server next performs its mailbox housekeeping. See the deleted message description above.

∙Change password

This option allows you to change your voicemail mailbox code.

Voicemail Pro Installation and Maintenance	Page 337
IP Office Release 6	15-601063 Issue 22e (16 May 2010)