Avaya 6 manual Using VM to Access Voicemail, ∙ Example 1 SoftConsole access to the mailbox Main

Administration: Routing Calls to Voicemail

5.1.5 Using VM: to Access Voicemail

Another method for accessing voicemail is the VM: option, where VM: is followed by the name of the mailbox or Voicemail Pro start point required.

This can be used in the telephone number field of IP Office applications such as SoftConsole, Phone Manager and Manager.

∙Example 1: SoftConsole access to the mailbox Main

The user wants single click access to check for messages in the hunt group mail box Main (extension ID 200).

1.Start SoftConsole.

2.Click one of the BLF panel tabs.

3.Right-click and select New > BLF Group Member.

4.Type a Name, for example Messages.

5.Type a Number, in this case enter VM:?Main or VM:?200.

6.Click OK. The operator can now check for messages in that group mailbox with a single click.

∙Example 2: Accessing a Module from Phone Manager

The user wants to access a particular Voicemail Pro module, for this example one called TimeCheck.

1.Start Phone Manager.

2.Click the Speed Dials tab.

3.Right-click and select New.

4.Type a Name, for example Time Check.

5.Type a Number, in this case enter VM:TimeCheck.

6.Click OK.

∙Example 3: Incoming Call Routing

The VM notation can be used in the Destination field of a Manager Incoming Call Route. This enables you to route calls that match the Incoming Call Route's criteria to a particular mailbox or Voicemail Pro module.

Voicemail Pro Installation and Maintenance	Page 263
IP Office Release 6	15-601063 Issue 22e (16 May 2010)