2.3 Upgrading Voicemail Pro

This section describes how to upgrade Voicemail Pro. The options available are:

Upgrading from Voicemail Lite

36

Upgrading from below Voicemail Pro 3.2

34

Upgrade from 3.2 or higher

35

2.3.1 Upgrade from below version 3.2

It is important that the settings of an existing Voicemail Pro are exported before any upgrade. Although folders that contain prompts and messages are not affected by the upgrade process, the editable version of a customer call flow is lost.

To upgrade from below version 3.2 to version 4.x+:

1.Export the Database

Before removing Voicemail Pro as part of an upgrade, you must create a backup copy of the call flow database. This will contain any customizations made to the default call flow.

1.Start the Voicemail Pro Client.

2.From the File menu, select the option Import or Export.

3.Select the option Export call flows and click Next.

4.Enter a file path and file name ending in .mdb, for example C:\temp\backup.mdb. Click Next.

5.Click Finish to start the export then click Close to complete the export procedure.

6.Close the Voicemail Pro Client.

2.Back up the Registry

Any registry settings that are associated with Voicemail Pro need to be backed up.

1.Insert the IP Office Applications DVD. Click on the link for Voicemail Pro and then double-click on setup.exe. The Choose Setup Language window opens.

2.Right-click the DVD drive and select Open.

3.Locate the file backupreg.bat and double-click it to run the application.

4.Check that the registry settings have been backed up. The batch file should have created 3 backup files in the Windows Temp directory. Make sure that the following 3 files exist in that location:

VMPro.arf

NetAly.arf

IMSGateway.arf

3.Remove Voicemail Pro

Any previous versions of Voicemail Pro must be removed before you start to install the new version.

1.Open the Windows Control Panel.

2.Select Add/Remove Programs.

3.Select IP Office Voicemail Pro and click Add/Remove.

4.From the options offered, select Remove and click Next.

5.Follow the prompts that you see on the screen during the removal process.

6.When the process has been completed, select the option Yes, I want to restart my computer now and click Finish.

4.Restore the Registry

The Voicemail Pro registry settings that were backed up in step 2 needs to be restored.

1.Insert the IP Office Applications DVD. Click on the link for Voicemail Pro and then double-click on setup.exe. The Choose Setup Language window opens.

2.Locate the file restorereg.bat and double-click it to run the application. This restores the registry settings previously associated with Voicemail Pro.

5.Install the New Software

See Installing Voicemail Pro

install.

18and then refer to the sections that relate to the type of Voicemail Pro that you intend to

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Upgrading Voicemail Pro, Upgrade from below version, Back up the Registry, Remove Voicemail Pro