Voicemail Pro Installation and Maintenance Page 226
15-601063 Issue 22e (16 May 2010)IP Office Release 6
4.7.7 Dial by Name The Dial by Name action enables callers to enter the name of the person or group they want to contact by dialing on
a keypad. The caller is then played a list of matching names from which they make a selection. The list uses the name
prompts recorded by the mailbox users. For an example of the action in a call flow, see Example Call Flow: Dial by Name
.
The action assumes that the telephone uses the ITU standard alphabet markings as shown below.
·The action prompts the caller to dial the name they require and then press #. Callers can also press *# to exit
without making a selection. For example, dialing 527 matches names starting with JAS (for example "Jason") and
KAR (for example "Karl").
·If no matches are found, the caller is given the option to retry.
·If 10 or less matches are found, the matching mailbox name greetings are played as part of a selection list, i.e.
"Press 1 for …, press 2 for …, …".
·If more then 10 matches are found, the caller is prompted to either press # to hear the first 10 or to dial more
characters to reduce the number of matches. If they select to play the list, after each set of 10 matches they can
either make a selection or follow the prompts for other options.
For a user to be included in the dial by name list, they must:
·Have recorded a mailbox name.
·Not be marked as ex-directory in the IP Office configuration.
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