Administration: Recording Calls

To set automatic call recording for an outgoing account call:

1.Open IP Office Manager and load the configuration from IP Office.

2.In the Navigation pane, click Account Code.

3.Select the required account code.

4.Select the Voice Recording tab.

5.From the Record Outbound drop-down lists select the recording frequency required.

None: Do not record.

On: Record all calls if possible.

Mandatory: Record all calls. If recording is not possible, return busy tone to the caller.

xx%: Record calls at intervals matching the set percentage, eg. for every other call for 50%.

6.For inbound calls, recording will not take place if the call also goes to normal voicemail.

7.Select the Recording Time Profile is required. If not set, recording is applied at all times.

8.The Recording Mailbox option is available for IP Office 4.1+. For previous releases the destination is always the mailbox of the user making the call.

9.Select the option to place the recordings in the voice recording library.

The Voice Recording Library options can be used only if a VRL application has been installed and licensed. For more information, see Voice Recording Library 284 .

10.Click OK.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual To set automatic call recording for an outgoing account call