Voicemail Pro:

1. Voicemail Pro

The diagram illustrates a Voicemail Pro system with some of the setup options. Full details on the installation options available are covered in the Installing Voicemail Pro 18 section.

IP Office Control Unit

The IP Office Voicemail Pro licenses 22 are entered into the configuration of the IP Office system. The licenses are required to activate Voicemail Pro features. An unlicensed Voicemail Pro service will run for two hours to allow demonstration and testing. License keys are issued against and validated against the unique serial number of the feature key dongle used by the IP Office. For USB and parallel port feature key dongles, the dongle must be installed on a PC running the IP Office Feature Key Server application.

Voicemail Pro Server

The Voicemail Pro Service is installed on the Voicemail Pro server PC. This becomes the PC where messages and other data are stored for the mailboxes and services provided by Voicemail Pro.

Voicemail Pro Client

The Voicemail Pro Client is used to manage and configure the Voicemail Pro service. It is typically installed on the Voicemail Pro server but can also be installed separately on another computer to allow remote access to the server. Only one client can connect to the server at any time.

Telephone Extension

For internal extensions, the voicemail server provides message waiting indication. This is done automatically for the phone users own mailbox. However the user can be configured to also receive message waiting indication for other mailboxes.

User's PC

In addition to accessing mailbox voicemail messages through the phone, there are a range of method for accessing messages from a users computer. This can be by web browser, IMAP email account, Exchange 2007 email account and various other options. The IP Office one-X Portal for IP Office and IP Office Phone Manager applications can also be used.

Email Server

Using an email server, Voicemail Pro can provide a number of services. This includes send messages alerts or copies of messages. For Exchange 2007 email servers, the email server can be used as the message store with users accessing their messages using Outlook 2007.

ContactStore Server

In addition to taking voicemail messages, the Voicemail Pro can be used for automatic and manual call recording. These recordings are normally stored in the voicemail servers mailboxes. ContactStore is an additional licensed application to which recordings can be transferred for long term storage. ContactStore supports archiving to DVD, access by web browser and searching based on call details.

Voicemail Pro is supplied the IP Office User and Admin Applications DVD. Voicemail Pro ScanSoft TTS is supplied as a separate 2 DVD set.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual ∙ IP Office Control Unit, ∙ Voicemail Pro Server, ∙ Voicemail Pro Client, ∙ Telephone Extension, ∙ Users PC