Installing Voicemail Pro: Centralized Voicemail Pro

2.5.3 Backup Voicemail Server Operation

For IP Office Release 6.0, the central IP Office hosting the Voicemail Pro server can be configured with the IP address of a backup voicemail server. If the central voicemail server becomes unavailable to the network, the backup server will be used to provide voicemail services. This option requires the voicemail servers to be running Voicemail Pro 6.0 or higher.

Centralized voicemail with a backup server during normal operation.

Centralized voicemail with a backup server during backup operation.

During Normal Operation:

Voicemail services and message storage for the IP Offices is provided by the primary voicemail server.

Call flows and other settings configured on the backup voicemail server are synchronized with those of the central voicemail server.

Messages are synchronized but the central voicemail server remains the message store accessed for message collection.

The synchronization is done using IIS SMTP email between the servers.

During Backup Operation:

If the central voicemail server become unavailable to the network:

The backup voicemail server provides voicemail services for the IP Offices.

New messages are left on the backup server.

After Backup Operation

When the central voicemail server is restored, it does not automatically resume control. However messages and changes that occurred while it was unavailable are synchronized from the backup server.

If the backup server fails, the central sever resumes control as the active server.

Configuring Backup Server Operation

1.The Voicemail Pro server software is installed as normal on the backup server PC. The voicemail server is not specifically configured as being a backup server.

2.The central IP Office hosting the primary voicemail server is configured with the IP addresses of both the primary voicemail server and the backup voicemail server.

3. The other IP Offices are configured for centralized or distributed voicemail as normal.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Backup Voicemail Server Operation, Configuring Backup Server Operation, During Normal Operation