2.8.2 User Voicemail Settings

Voicemail can be configured for each individual user in IP Office Manager.

1.Open IP Office Manager.

2.In the Navigation pane, click User and select the individual user.

3.Select the Voicemail tab.

Voicemail Code / Confirm Voicemail Code

These fields are used to set or change the user's mailbox passcode.

If the voicemail server is set to Intuity Emulation mode, mailbox users are asked to set a voicemail code the first time that they access the mailbox.

Voicemail On Default = On

When on, the mailbox is used by the IP Office to answer the user's unanswered calls or calls when the user's extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect messages. For other options Disabling a Mailbox 320 .

Voicemail Help Default = Off

For voicemail systems running IP Office mailbox mode, this option controls whether users retrieving messages are automatically given an additional prompt "For help at any time press 8." If switched off, users can still press 8 for help. For voicemail systems running in Intuity emulation mode, this option has no effect. On those systems the default access greeting always includes the prompt "For help at any time, press *4" (*H in the US locale).

Voicemail Ringback Default = Off

When on, if the user has a new message, the voicemail server can call the user's extension whenever the extension changes from off-hook to on-hook. The voicemail server will not ring the extension more than once every 30 seconds.

Voicemail Email: Default = Blank (No voicemail email features)

This field is used to set the user or group email address used by the voicemail server for voicemail email operation. When an address is entered, the additional Voicemail Email control below are selectable to configure the type of voicemail email service that should be provided.

Use of voicemail email requires the voicemail pro server to have been configured to use either a local MAPI email client or an SMTP email server account. See Voicemail Email Installation 64 .

The use of voicemail email for the sending (automatic or manual) of email messages with wav files attached should be considered with care. A one-minute message creates a 1MB .wav file.

Voicemail Email Default = Off

If an email address is entered for the user or group, the following options become selectable. These control the mode of automatic voicemail email operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message.

Users can change their voicemail email mode using visual voice 334 . If the voicemail server is set to IP Office mode 331 , user can also change their voicemail email mode through the telephone prompts. The ability to change the voicemail email mode can also be provided in a call flow using a Play Configuration Menu 213 action or a Generic 187 action.

If the voicemail server is set to IP Office mode

331, users can manually forward a message to email.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

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Avaya 6 manual User Voicemail Settings, ∙ Voicemail Code / Confirm Voicemail Code, ∙ Voicemail On Default = On