2.6 Voicemail Email

Voicemail Email allows the voicemail server to provide a number of email functions:

Forward a Message to Email

If the voicemail server is set to IP Office mailbox mode, mailbox users are able to manually forward an voicemail message to their email.

Automatic New Voicemail Messages

For all mailbox modes, users can use voicemail email to automatically have a message sent to their email whenever they receive a new voicemail message. The email can be a simple alert or it can include a copy of the voicemail as an attachment.

eMail Action

With customized call flows, an eMail 234 action can be used to send a caller's recorded voicemail message to a specified email address.

UMS Exchange 2007

In conjunction with Exchange 2007 and Outlook 2007, users are able to use their Outlook inbox as their mailbox for voicemail messages.

Voicemail Email features requires the voicemail server to be configured for access to either an SMTP email server or to a MAPI email server via a MAPI enabled email client program on the voicemail server PC.

SMTP Installation

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This is an email standard supported by most email servers. It is the default email mode for the voicemail server.

MAPI Installation

MAPI requires a MAPI compliant email client program to be installed on the Voicemail Pro server. Supported MAPI clients are Outlook 2000, 2002, 2003, 2007. It also requires the Voicemail Pro service to be run using a user account that is able to send emails via that MAPI client.

The exact method of integration between the voicemail server and the MAPI email client depends on whether the voicemail server is part of a work group or a domain. This guide contains examples for both approaches.

The MAPI process described in this guide was based on Microsoft Windows 2000 Professional with Microsoft Outlook 2000 and Microsoft Outlook Express 5.5. Steps may differ depending on the version of Windows and email client used.

2.6.1 SMTP Setup

By default the Voicemail Pro server is installed defaulted to SMTP operation and the necessary details of the SMTP server account to use are requested as part of the Voicemail Pro server installation.

To install Voicemail Pro for SMTP Voicemail Email

1.Obtain details of an email account that the Voicemail Pro service can use from whoever administrates the customer's email server. The details required are:

Email address.

Server SMTP address.

Email account user name and password.

Whether the email server uses CHAP.

2.Install the Voicemail Pro software

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3. When requested, enter the email address

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4. When requested, enter the Voicemail Pro SMTP

112email account settings.

5. Configure the IP Office user and group accounts

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Voicemail Pro Installation and Maintenance

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IP Office Release 6

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Avaya 6 manual Voicemail Email, Smtp Setup