Voicemail Pro Installation and Maintenance Page 176
15-601063 Issue 22e (16 May 2010)IP Office Release 6
4.3 Standard Action Tabs
The standard tabs of an action are:
·General
Set a name for the action in the call flow and whether a PIN code is required by callers to use the action.
·Entry Prompts
Sets the prompts that should be played to callers that reach the action.
·Reporting
Use to provided reporting on calls that use the action. The reporting is done through the IP Office Customer Call
Reporter applications.
·Results
Displays the results configured for the action. Each result can be connected to a further action in the call flow.

4.3.1 General

The General tab contains the action name. You can also enter notes about the action and protect a call flow by adding an
access code.
This tab is shown for the Start action in calls flows. However it should not be used as settings applied to the Start action
are ignored and should instead be applied through the first other added to the call flow.
·Token Name
The name of the action, for example, the token name for the action Menu is 'Menu'. The token name can be
changed so the use of the action can be indicated. It could also be confusing having two actions within a module
with the same name.
·Description
Use this field to enter notes about why the action is being used or other information that may be needed. For
Voicemail Pro 6.0+, the text in the Description field can be used with TTS to automatically generate a prompt,
see Using the Wave Editor .
·Pin
Each action can be protected by a PIN number. The PIN number can be the voicemail code of the presumed user.
To do this enter a $ symbol. For example, entering $ would force the caller to dial their voicemail code, entering
104$ would force the caller to dial 104 followed by their voicemail code.
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