Avaya 6 manual Standard Action Tabs, General, ∙ Token Name, ∙ Description, ∙ Pin

4.3 Standard Action Tabs

The standard tabs of an action are:

∙General 176

Set a name for the action in the call flow and whether a PIN code is required by callers to use the action.

∙Entry Prompts

177

Sets the prompts that should be played to callers that reach the action.

∙Reporting 182

Use to provided reporting on calls that use the action. The reporting is done through the IP Office Customer Call Reporter applications.

∙Results 183

Displays the results configured for the action. Each result can be connected to a further action in the call flow.

4.3.1 General

The General tab contains the action name. You can also enter notes about the action and protect a call flow by adding an access code.

This tab is shown for the Start action in calls flows. However it should not be used as settings applied to the Start action are ignored and should instead be applied through the first other added to the call flow.

∙Token Name

The name of the action, for example, the token name for the action Menu is 'Menu'. The token name can be changed so the use of the action can be indicated. It could also be confusing having two actions within a module with the same name.

∙Description

Use this field to enter notes about why the action is being used or other information that may be needed. For Voicemail Pro 6.0+, the text in the Description field can be used with TTS to automatically generate a prompt, see Using the Wave Editor 179 .

∙Pin

Each action can be protected by a PIN number. The PIN number can be the voicemail code of the presumed user. To do this enter a $ symbol. For example, entering $ would force the caller to dial their voicemail code, entering 104$ would force the caller to dial 104 followed by their voicemail code.

Voicemail Pro Installation and Maintenance	Page 176
IP Office Release 6	15-601063 Issue 22e (16 May 2010)