Avaya 6 manual Installing Generic Text to Speech, Installing Avaya Text to Speech

2.7.1 Installing Generic Text to Speech

To install Text to Speech:

1.Install and test Voicemail Pro as normal.

2.Using IP Office Manager, add the Advanced Edition or VMPro TTS (Generic) license into the IP Office configuration. Send the new configuration to the IP Office system.

3.Reload the IP Office configuration into IP Office Manager and check that the status of the license has changed to Valid.

4.The Voicemail Pro installation includes the default Microsoft TTS engines (Microsoft Sam, Mike, Mary and Simplified Chinese) as standard. If another third-party SAPI 5 compatible TTS engine is going to be used, install that software.

5.If the system is licensed for generic TTS, Voicemail Pro will automatically discover any SAPI 5 installed engine. If there is no 3rd party engine installed then the Microsoft 3rd party engine is used.

2.7.2 Installing Avaya Text to Speech

The Avaya TTS engine for Voicemail Pro is supplied on separate DVD's (x2) from the Voicemail Pro software .

To install Avaya Text to Speech:

1.Install and test Voicemail Pro as normal.

2.Using IP Office Manager, add the VM Pro TTS (ScanSoft) license into the IP Office configuration. Send the new configuration to the IP Office system.

3.Reload the IP Office configuration into IP Office Manager and check that the status of the license has changed to Valid.

4.Insert the first Avaya TTS DVD. The installation should auto-start.

5.Follow the prompts and install the required languages.

6.If the system is licensed for Avaya TTS, the ScanSoft engine is automatically used.

2.7.3 Using the Speak Text Action

One method of employing TTS is through adding a Speak Text action to a call flow. The text to be spoken is entered in the action's Specific tab.

This text can include combinations of:

∙Typed text sentences.

∙Voicemail Pro Call Variables

157. For example:

∙Entering $KEY would be replaced when spoken by the last digits dialed within the call flow by the caller.

∙If using database interaction, entering $DBD[x] would be replaced by the current value of that database field.

∙Entering $CLI would speak the caller's CLI, if available, back to them.

∙SAPI 5 XML 83 tags can be added to alter how the text is spoken. For example when 123 needs to be spoken as one two three rather than "one hundred and twenty-three", enter <spell>123</spell>.

Voicemail Pro Installation and Maintenance	Page 82
IP Office Release 6	15-601063 Issue 22e (16 May 2010)