Voicemail Pro Actions: Mailbox Actions

4.6 Configuration Actions

Configuration Actions

These actions allow a caller to change the settings of a user or hunt group mailbox.

Edit Play List Action 211

Re-record a prompt.

Record Name Action 212

Re-record a mailbox name.

Personal Options Menu Action 213

Change user or group settings.

Select System Prompt Language Action Change the prompt language.

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4.6.1 Edit Play List

The Edit Play List action can be used to record a specified prompt file held on the voicemail server PC. This allows call flows to be created to change the prompts being used by other call flows.

Settings

1.Click the Configuration Actions icon and select Edit Play List.

2.The General 176 , Entry Prompts 177 , Reporting 182 and Results 183 tabs are standard tabs available to all actions.

3.In the Specific tab, select the prompt file held on the voicemail server.

File Path

This path is relative to the WAVS folder defined 101 for the voicemail server.

To browse to a file location click . The Wave editor 179 window opens. Select an existing prompt or define and record a new one.

When accessing voicemail prompts, voicemail variables 157 can be used in both the path and filename for the prompt. For example, if prompts Greeting1.wav, Greeting2.wav etc. are recorded, an action set to play Greeting$KEY.wav would play the greeting prompt that matched the current value of $KEY.

For announcements, the formats [GREETING]\<name>_Queued and [GREETING]

\<name>_StillQueued can be used, where <name> is replaced by the hunt group or user name.

Results

This action has the following result which can be connected to a further action:

Next

Connect the action to a following action within the call flow.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Configuration Actions, Edit Play List, ∙ File Path