Installing Voicemail Pro: Centralized Voicemail Pro

Check the Server Connections

1.Check Connection to the Central Server

In the following tests, remember to use the fully qualified domain name of each server.

a.Ping Test

Make a ping from the server to the central server, for example ping vmpro1.example.com. You should see a series of 4 successful replies from the sever.

b.Telnet Test

Make a telnet test from the server to the central server, for example telnet vmpro1.example.com 25. You should receive a response from the email server within IIS. Enter quit to close the telnet connection.

2.Check Connection from the Central Server

Repeat the ping and telnet tests, this time from the central server to the backup or distributed server.

Checking Status with the Voicemail Pro Client

When connected to a Voicemail Pro server using the Voicemail Pro client, the client title bar will display the role assumed by that voicemail server; Centralized Voicemail, Backup Voicemail or Distributed Voicemail.

When connected to the backup voicemail server, if it is the active server, the title will have changed from Backup Voicemail to Backup Voicemail (Live).

When connected to the centralized voicemail server, the Distributed Voicemails folder can be selected to display details of the distributed servers and the state of the connection with each. The Result will be either:

In Progress

The servers are synchronizing information via SMTP.

Up-To-Date

The servers are synchronized.

Voicemail Pro Installation and Maintenance

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IP Office Release 6

15-601063 Issue 22e (16 May 2010)

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Avaya 6 manual Check the Server Connections, Checking Status with the Voicemail Pro Client