Avaya 6 User and Group Mailboxes, ∙ Mailboxes are based on names, ∙ Voicemail is case sensitive

2.1.7 User and Group Mailboxes

The voicemail server creates mailboxes based on the user and hunt group names that are entered in the IP Office Manager application. Whenever the Voicemail Pro is restarted or the IP Office configuration is changed, new mailboxes are created for any new names that are found.

This method of operation has the following consequences:

∙Mailboxes are based on names

For all users and groups, if their name is changed or deleted, they are no longer associated with their former mailbox and any associated Voicemail Pro start points.

∙Voicemail is case sensitive

If a mailbox or start point name is entered incorrectly in IP Office Manager or Voicemail Pro, the intended operation will not occur and the call may be disconnected.

∙Voicemail removes spaces at the end of mailbox names

If spaces are left at the end of a mailbox user's name in IP Office Manager, when the mailboxes are created, the space at the end of the name is dropped. When this occurs the mailbox cannot be found as there is a mismatch between the user name and directory.

Voicemail Pro Installation and Maintenance	Page 26
IP Office Release 6	15-601063 Issue 22e (16 May 2010)