Avaya 6 Using a Play Configuration Menu Action, Default Callback Start Point, · Callback Number

Administration: Remote Voicemail Notification

The Default Callback Start Point

In the example above a callback call flow was created for an individual users. The Default Callback start point can be used to create a default callback call flow for all users.

If the Default Callback start point is used, it must be designed so that users have to indicate which mailbox they are accessing. In the simple call flow used above, this can be done by entering ? in the Mailbox field of the Get Mail action.

The callback number is initially set through IP Office Manager.

To set the user's callback number:

1.In IP Office Manager, open the system's configuration.

2.Click User to display a list of existing users.

3.Double-click the user for whom callback is being set up.

4.Select the Voicemail tab.

·In Voicemail Code, enter a pin code and confirm this in Confirm Voicemail Code.

5.Select the Source Numbers tab. Right-click and select add to add a new number.

·Callback Number

Enter P followed by the destination telephone number. If you system requires an external dialing then that prefix must be included, for example P901923555456. If connecting to a cell phone or pager system that expects digits in separate sets, use , (comma) characters to add pauses to the telephone number dialing.

·Trusted Source

If calls from the callback number include ICLID, you can set that number as a trusted source. In that case no request for the user's voicemail code is made following the callback. Enter V followed by the CLI displayed on calls from the callback number, for example V01923555456.

6.Click OK.

7.Click to send the configuration back to the IP Office. If the only changes made were to user settings, select Merge Config.

5.9.1.1 Using a Play Configuration Menu Action

The callback call flow below is more advanced than the previous example. It allows the user to check messages, transfer themselves to another extension and to alter several aspects of their mailbox configuration.

Of main interest to a callback user is the Play Configuration Menu action. This action allows the remote user to alter their extensions forwarding and voicemail operation. Option 9 in the menu played to the caller allows them to change the callback number.

To exit a Get Mail or Play Configuration Menu action and follow the call flow to the next action, the user should press 0 (not supported for Get Mail in Intuity mode).

Voicemail Pro Installation and Maintenance	Page 311
IP Office Release 6	15-601063 Issue 22e (16 May 2010)