Avaya 6 manual ∙ Call Transfer Announcements, ∙ Variable Routing replaces the CLI Routing Action

8.3 What Was New in 4.1

In conjunction with IP Office 4.1, Voicemail Pro 4.1 supports the following new features:

∙Windows Vista Support

19

Those components of Voicemail Pro previously supported on Windows XP Pro are now also supported on Windows Vista (excluding Vista Home Basic and Vista Home Premium). The Voicemail Pro client is supported on Vista. The Voicemail Pro server is supported on Vista but not with IMS or Web Campaigns.

∙Automatic Recording Mailbox for Hunt Groups

290

By default automatic recordings for hunt groups are routed to the hunt group mailbox. Previously this could not be changed except through customized call flows on the Voicemail Pro. An alternate mailbox destination can now be specified through the Hunt Group Voice Recording 290 tab.

∙Automatic Recording Mailbox for Account Codes

290

By default automatic recordings for account codes are routed to the mailbox of the user making the call. Previously this could not be changed except through customized call flows on the Voicemail Pro. An alternate mailbox destination can now be specified through the Account Voice Recording 290 tab.

∙Call Data Tagging on Transfer Actions

221

The Transfer action now supports fields for setting the transfer source and description to display on phones receiving the transfer. The ability to associate call data for MS-CRM via Assisted Transfer actions is now also supported on Transfer actions.

∙Call Transfer Announcements 221

The Transfer 221 and Assisted Transfer 229 actions can be configured to announce the transfer to the caller. The announcement uses the recorded name of the mailbox associated with the transfer if available or the number if otherwise.

∙LIFO/FIFO Mailbox Operation

103

The default message playback order of First In-First Out (FIFO) can now be changed to Last In-First Out (LIFO). This is separately adjustable for new, old and saved messages. These are set through the System Preferences Housekeeping 103 tab (Administration Preferences General 103 ).

∙Time in Queue and Time on Call Variables

157

Two new variables can be used in Queued and Still Queued call flows. They are $TimeQueued for the time in the queue and $TimeSystem for the time the call has been on the IP Office system.

∙Castelle Fax Server Support

395

The Voicemail Pro can be configured to recognize faxes of this type left in user's email mailboxes and include announcement of there presence in the user's mailbox prompts.

∙Hunt Group/Account Code Call Recording Destination

290

Previously the destinations for automatic call recording triggered by hunt groups or account codes could not be changed except through a custom Voicemail Pro call flow. The IP Office 4.1 configuration now allows the required destination for the call recording to be specified.

∙$DDI Call variable for DDI Numbers

157

This variable is available on DDI calls passed from the IP Office to the Voicemail Pro.

∙Variable Routing (replaces the CLI Routing Action)

217

The existing CLI Routing action has been replaced by the Variable Routing 217 action. This action allows the call routing to be based on matching specified values to call variables such as $CLI and $DDI. The numbers to which matching is performed can include wildcards such as ? for a single digits and * for any digits.

Voicemail Pro Installation and Maintenance	Page 402
IP Office Release 6	15-601063 Issue 22e (16 May 2010)